Where to begin. I would say micro-management, but even that word does not adequately describe the way that the upper management in the site manage the ISRs or the Supervisors. It also does not adequately describe the way that the Supervisors manage the ISRs. I think a more accurate description of the management style is management by intimidation and bullying. There are nit picking metrics that we are measured on, including one particularly arbitrary number included in our goal that has no direct effect on your "percent to plan" . This job feels like it is one step away from requiring you to read off of script cards. There are some "initiatives" that are brought out where we are essentially required to harass our customers.
While I understand that while we are at work from 8-5 each day, some of us have family situations that occur with our children or spouses that must be taken care of or handled. Management does not look kindly on having to take time to handle these situations. You are also not allowed to be sick- ever. If you are ever sick, you are required to have a discussion with your supervisor and sign papers that say "I understand that it is important for me to be at work every day, and if it happens again I could lose my job" The same for being late.
