UPS reviews

If you aren't in the logistics industry already, prepare for information overload. The real learning actually starts when you're on the job in the field though. Managers are overworked with the number of direct reports and responsibilities. Tech is so old and there is a huge stress on reporting and KPIs but the less optimized CRM takes time away from actually selling. Also, as the premium offering in the space, there needs to be more obvious value adds to compete with random price cuts from competitors. Ton of guardrails on pricing, agreements are fully the sales person's responsibility to handle and the pricing department only approves or denies, which is very unhelpful as they have not participated in any part of the actual sales process. The compensation structure needs overhaul. You are paid on overall territory health, which is fully affected by environmental factors out of your control. Also, the compensation structure changes depending on the economic conditions and overall stock value of the company. We all went from getting paid by the package to getting paid by revenue right after there was a big push to update customer agreements (hurting our bottom line on revenue). You have a sales team, but everyone works independently in their own little world, so culture is not a strong point.

Unless you're scheduled to work Wednesday–Sunday or Tuesday–Saturday, this job can be tough. The starting pay after being hired on is around $26–$28 an hour, which isn’t bad, but there are some major downsides—especially if you're on the midnight shift. Midnight shifts are often solitary. You're usually working alone, with limited interaction unless you're on Microsoft Teams or handling a user call related to a work order. Dealing with Priority 1 issues is part of the job, and while they’re essential for preload, night load, or day sort operations, the problem is that they can be unpredictable—you often won’t know what you're walking into. UPS Technology relies heavily on outdated systems. It doesn't matter if you studied Networking or IT in college—most of what they use is old tech. I was hired from outside UPS, and even with my background, the learning curve was steep due to how outdated their systems are. My main reason for joining was to gain experience toward a future role in software engineering, aiming for about 1.5 years of solid experience. I wouldn’t recommend this position unless you can work during the morning or midday shifts—otherwise, it can seriously impact your quality of life.