They keep adding responsibilities without increasing compensation. Recently, they announced pay increases for about 60 subjects. However, rather than just increase pay, they have to "take" from somewhere else; they made it more difficult to achieve the monthly bonuses, increasing the number of hours needed to get the bonus by 7 and tacking on a provision that requires tutors be available to accept concurrent sessions (tutoring 2 people on different sessions at once) for an increasing percentage on each bonus level. In addition, if the subject you were tutoring (and the level you were tutoring at) is already at $15.00/hr or more, you didn't get a pay increase. Therefore, for many employees, pay has actually decreased. In a time where rampant inflation caused companies to need to increase wages to help employees earn a living wage, these imbeciles are the only ones who are decreasing pay. In fact, if you move to a state where minimum wage is lower, they will reduce your hourly pay for your "waiting rate" (the rate of pay you receive when you are scheduled and available, but no students have shown up yet to be tutored) to that minimum wage. Many companies do "salary studies" to ensure their salaries are competitive based on job title and employee location. This company's equivalent of a salary study is, "what's the lowest we can pay these maggots based on where they live?" They continue to enact tutor-unfriendly policies, and when they get rid of policies, they don't announce it; they just drop them from the manual and hope you don't notice so that you continue to comply. Finally, this company's management is atrocious. I'm speaking specifically about "Learning Services." Quality Specialist Managers are either completely ineffectual or they micromanage their quality specialists. If you're a tutor, your experience will be governed solely by how reasonable your quality specialist is. Some quality specialists (and senior quality specialists) seem to spend their time finding reasons for you not to get promoted to higher tutor and quality specialist levels. They will pick apart the most miniscule things and expect perfection as an excuse to keep holding you back while the Senior Quality Specialists and Quality Specialist managers will enable that behavior. On the other hand, the requirements to become a tutor now are so laughably easy that they probably felt the need to "tighten up" on the newest tutors while letting experienced tutors go for practically a year without a review. And no sooner did they introduce new requirements for quality specialists, including a revamp of the entire QS process, now they're changing the quality specialist roles entirely to have personnel dedicated to one (and only one) of five roles. I'm convinced that the head of learning services throws a dart at a board and wherever it lands she decides that's going to be the management strategy for the quarter.
