Training is one size fits all. They stress about the importance of customer service and satisfaction but the way they go about it is completely backwards. It's very "fast food" when it comes to servicing an account with very strict protocols in regards to treating an account with very little concern shown for what the customers problem actually is. Too much emphasis being placed on company slogans, feel good messages and none on solving problems. Promoting from within can be a bad thing as what happened in my branch as an incompetent manager was replaced with our service manager who has more than a bit of an anger issue and the person who took over the service manager position doesn't care about his job. People in a call center in Arizona who do not know anything about the local geography are given control of your route (the "too many chefs" adage comes to mind. Very convoluted pay scheme and if you are terminated from the company you have to threaten them with legal action to get your final check in the allotted 6 days per Texas Law.