Does Transport for London pay their employees well?

According to anonymously submitted Glassdoor reviews, Transport for London employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Transport for London. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Transport for London?

77% of Transport for London employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Transport for London 4.0 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Transport for London?

Project Manager (94) , Customer Service Assistant (38) , Commercial Manager (32) , Customer Service Representative (29) , CSA - Customer Service Associate (28) , Engineer (28) , Customer Service (26) , Assistant Project Manager (21) , Senior Engineer (20) , Assistant Commercial Manager (19) , Project Engineer (17) , Senior Manager (17) , Manager (16) , Analyst (14) , Train Driver (13)

What are the pros of working at Transport for London according to real employee reviews?

"Good work / life balance" ((in 158 reviews)); "Good pension and healthcare provided in the basic package" ((in 110 reviews)); "Good pay and free use of public transport" ((in 89 reviews)); "Great people (some of the best people I've ever had the pleasure of working with)" ((in 89 reviews)); "Salary is good and shifts" ((in 67 reviews))

What are the cons of working at Transport for London according to real employee reviews?

"Wake up lots of these problems have been caused by weak and poor Management and HR." ((in 52 reviews)); "no career progression unless you are/have been on a graduate scheme" ((in 44 reviews)); "Long hours and shifts and weather" ((in 32 reviews)); "Senior managers do not care how hard you work." ((in 29 reviews)); "Incompetent senior management, to difficult to progress if you do not know any one." ((in 28 reviews))

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Transport for London

Transport for London reviews

3.9

77% would recommend to a friend

(1,645 total reviews)

Andrew Lord

70% approve of CEO

56% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Transport for London has an employee rating of 3.9 out of 5 stars, based on 1,645 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Transport for London employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

2K reviews

5.0

Jan 27, 2026

Flexibility

Customer service

Recommend

CEO approval

Business Outlook

Pros

There is flexibility and various roles

Cons

There is a lot of competition when applying for roles

3.0

Jan 27, 2026

Good role

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Friendly environment Regular performance reviews

Cons

Didn't really get much time for breaks Timings away from desk monitored

4.0

Jan 22, 2026

TFL LU CSS

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Great Annual Leave Great pay

Cons

Unable to choose specific days have to be swap within team. Lack of social time Shift pattern isnt the best.

Viewing 31 - 33 of 1,645 Reviews

Jobs at Transport for London

Senior Safety Strategy Manager

Engineer (Band 2) Surface & Highway Structures

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Transport for London

Transport for London reviews

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Flexibility

Good role

TFL LU CSS

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