DO NOT WORK HERE! If you decide to work here, good luck. Kiss goodbye to your mental and physical health. I am leaving this LONG review because I don’t want anyone else to live the hell I and other people went through at this disgusting company. If you are thinking “it should be okay, maybe reviews are not true or it’s not that bad, I can stay here for 1 year”, please think twice, because I can promise you that this is bad. All the negative reviews on Glassdoor are true. Those few positive reviews you see are from departments/people who are brainwashed, management’s friends or work in a team where they don’t have much work/need to work overtime. - Pay is VERY low. You can earn the same money (and more) in hospitality, luxury retail and other roles and with less stress, less responsibilities. - Workload is CRAZY. They accept everything the clients send them…they give you a project at 3pm and expect you to deliver at 5-6pm of the same day! Their deadlines for some accounts and projects are impossible. If you are lucky, you will get projects with turnaround times of 12, 24 and 48 hours, but this depends on the projects and accounts. - Internal linguists are underpaid and overworked (they all left the company…there are very few internal linguists left and they are all newbies). No equipment provided for working from home. I wasn’t given anything to work from home during lockdown either. No financial help to buy the equipment as “it’s your own choice to work from home”. - If you work in sales, you will not be provided with your own phone for work purposes. You must use your own phone and be expected to even reply to emails over the weekend, in some teams. - Overtime every day. If you are lucky enough to be in a team with very little work (compared to other teams), you will be fine but that’s not common. Most teams are overworked and work 10-14 hours a day. Overtime is not paid but they make sure to remind you that your contract says that they can treat you like a slave without remuneration. How disgusting. I haven’t signed anything that says I can work over 48 hours, yet I even worked 60 -70 hours a week. When you tell them you are overwhelmed and burnt out and you are doing too many hours, they will kindly remind you that it is your own problem because you decided to do those extra hours…when they pressured you to do more or literally micromanaged you and told you horrible things, gaslighted you etc… - HR is not on your side. They are as bad as the management. - When you start, you must undergo a ridiculous and micromanaged training programme that will make you feel like you are at a nursery. They will even tell you how to organise your own email folders. Everything they tell you is not an advice. They will make sure to make you feel bad about yourself and will sit next to you to observe the way you work and point out every little thing you do, saying that you make too many mistakes. If your performance is so good that they cannot find anything to criticise you for, they will ‘attack’ you character. None of the things that they point out in these “efficiency sessions” (that’s what they tell you… “We only do this to check if you are efficient…we are doing this with everyone”) are mistakes. You have no freedom, but if you ask them questions, they tell you that you should be able to make your own decisions. If you make a decision on your own for very silly things, they will immediately schedule a call with you to let you know how horrible you are for not asking your manager if it’s okay to do that first. Basically, whatever you do or say, it’s always your fault. - They demoted everyone a couple of years ago and decreased our pay. - No adjustments made to our salaries despite people working 2 or 3 jobs to pay for rent due to the rising costs of living. - Many people who have been “promoted” have been waiting for over 6 months for their raise, which was promised to them and never received. - If you have a 2nd or 3rd job, even if completely unrelated to the industry (e.g., waiter), they will pressure you to quit those jobs and threaten you to terminate your contract saying that your performance is not good. Usually, these are the people who work the most and make them earn lots of money, so they want you to work even more to squeeze out more blood from you before putting you in the bin and kiss you goodbye. - Everyone must work from the office 3 days a week. No flexibility for this unless you are friend of one of the managers or they particularly like you. - Micromanagement. If you tell them that you are upset, hurt or not happy about this, they will INSULT you either directly or indirectly and will tell you that you are the problem, that you are rude and unprofessional for simply saying that you are burnt out. - You are expected to be in the office 3 days a week, yet all the team meetings are via Teams with people from other offices and in different time zones. What’s the point? They just want you there to micromanage and abuse you even more and to justify their management roles and rent. - Equipment provided (in the office) is horrible. They use very cheap monitors and computers (unless you are their friends or a director etc…then you might be able to get something a bit better). - Discrimination and bullying - Managers are often on holiday whilst employees can’t go on holiday if even just 1 or 2 (no more than TWO people for each team can go…even in big teams) of their team members is also on holiday (bear in mind again that we are a large group of people, not a team of 5 people…). I was denied time off multiple times. - No time off for Christmas. You can have maybe 1 or 2 days off, but that’s it. Only some people are allowed to always be off. Again, discrimination. - Managers and Directors often working from home and from different countries, on holiday and working different hours. There are a few managers and directors that are never in the office and pressure people to be in the office whilst they enjoy their time in Greece, Spain etc… - Some people are currently dealing with suicidal thoughts…yes, it’s that bad. - Private Medical Insurance is ONLY available AFTER 5 YEARS of employment. Yes, you have read correctly. They will not give it to you if you haven’t been employed for at least 5 years… - You must work Bank Holidays (some teams require 2 BH only, some 3 but they will pressure you to work). If you work Monday to Friday, you get the day of BH back as PTO + 1 extra day. These days will be put in a separate tracker and can be used whenever you want (they don’t expire) and will not appear in the system…if you wish to take some holidays and use these BH credits, they will pressure you into using your PTO first. Why? Because there is a high turnover rate in this company, therefore, if you use all your PTOs holidays, they will try and not pay you the BH days (the ones in the tracker) you worked for. Let me tell you that this is ILLEGAL, and you can easily report them and force them to pay these to you if you leave the company. - As mentioned, the turnover rate is very high. I have seen people quitting after only 1-3 months. I once saw over 25 people quitting in less than 6 months. - Software needed by everyone everyday not available as the company doesn’t want to spend money on the licences. We have 5- 6 licences only and YOU MUST use this software for each project you work on (particularly in some teams) as it’s a mandatory step of your file preparation. How do you expect people to work efficiently and quickly if you cannot provide them with the software needed for the job that YOU requested to be MANDATORY! I have more to say but I reckon this is enough.