TransPerfect reviews

3.0

40% would recommend to a friend

(2,857 total reviews)

Phil Shawe

44% approve of CEO

33% positive business outlook

TransPerfect has an employee rating of 3.0 out of 5 stars, based on 2,857 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TransPerfect employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jan 6, 2014
Recommend
CEO approval
Business Outlook

Pros

None, but you only realise this when you have left TransPerfect and have had enough time to recover from the experience

Cons

You travel to work with a stone in your stomach and return ready to cry. One of my colleagues had a dispute with the General Manager and I was called by HR in London to provide evidence which could be used against my colleague. They pretended this was just an employee survey, but it was quite clear to me what they were after and I refused to corroborate the statements they presented to me. Nevertheless, my words were twisted and my statements were rephrased in such a way that they shed a very unfavourable light on my colleague. When I saw what they had made of my testimony I protested. I received a very brief acknowledgement from HR, but later the twisted version was used anyway. Three other colleagues were asked to help build the case as well, and I suspect they were too scared to protest and cooperated. We never discussed the matter among ourselves because we felt too embarrassed by having been brought in such a situation. Three months after my refusal to cooperate, my contract was terminated. This is exactly the way the colleague with the dispute had said it would end, in spite of the fact that my team manager had claimed that I had nothing to worry about. This all happened nearly a year ago, and I felt so miserable after this experience that I was unable to apply for another job until quite recently. Working at TransPerfect completely damaged my self esteem and many of my co-workers have had the same experience. There is absolutely no point in working here. There were fewer than forty people working in Utrecht, but there was no way you could get to know everyone since the turnover is so incredibly high. It was a horrible experience.

2.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Young colleagues, opportunity to work with linguistic professionals and sales teams from all over the world, some opportunities to travel and work in other offices if you stay long enough, NY office location is good with lots of lunch options, company functions and team building outings can be a really good time

Cons

PMs and PCs are constantly overworked and under compensated. I had the sneaking suspicion that it wasn’t normal to never receive overtime for working 60 hour weeks as an entry level employee, but management always made it seem as though the issue was with Production - an efficiency or process issue, something wrong with your work style or even just wrong with you if you can’t keep up. Really, Production work their tails off and even senior level PMs frequently are unable to manage their workload within normal business hours. Work is totally screen based and management makes pains to nail home the real world implications of your work while simultaneously holding PMs to blame for circumstances completely out of their own control. Managers were dim, and had little to no language skills. I was trained by a 25 year old human turkey sandwich who could barely greet our Spanish bodega guy with an “hola”, yet faced his uninformed scrutiny for nearly 6 excruciating months of training. I cracked after a year and a few months when I started having daily panic attacks that someone would die as a result of an error on my part - management would literally say this to their PMs in the clinical trials department “someone could die if you make a mistake”, and yet PMs are expected to turn out such an unsustainable volume of work that of course errors will happen, and when they do be prepared for a lengthy blame-assignment process known as QC. Human error was not acceptable and honestly this job could probably be performed by advanced robots, which is what TransPerfect obviously would prefer. Recently I was gloriously redeemed in my suspicions that PMs and production were being robbed of overtime pay - just Google TransPerfect class action suit. So while I may get my just desserts in the end via this settlement, take heed before signing on to work at this soulless and incompetent corporate wasteland. If you’re a creative or value humanity in your work, run far away.

2.0
Jun 2, 2015

It

Recommend
CEO approval
Business Outlook

Pros

Considering all available jobs in the wider area, I see no significant positives, other than a higher than average effective use of technology.

Cons

It's not a translation company. It's only an Outsourcer. They outsource 100% of the jobs they receive. They are so wide spread that in some languages they have more than 50% of the market, still nobody has questioned how they "abuse their dominant position" (competition laws etc). They lie to clients that their documents will be handled internally, while all are sent to unverified translators in other countries. Anyone can work for Transperfect if they have a computer and pass an easy 300 word test. They overcharge the clients and underpay their production staff and freelance translators (they do NOT have internal translators). For both employees and freelancers, it's a race to the bottom. Terrible reputation among most translators, and among all other agencies, which consider them the "Walmart of Translations" and destroyers of the art itself. Clients are promised things that do not even exist or are never implemented. "Quality assurance" is paid less than the minimum salary of developing countries. "Creative content" is paid at about minimum salary rates. It's the ideal outsourcer for desperate translators. They have destroyed the good reputation of any smaller agency they bought over the years. Particularly, the industry experienced the destruction of Overtaal (Netherlands) and Iverson (US), two former excellent agencies which turned into sweatshops when bought by Transperfect. Overtaal employees talked about "invasion of the barbarian Americans" (I was there and saw it). There's a constant need for work among translators, and that helps them grow, along with a very aggressive sales department which should probably be investigated for multiple counts of fraud against their clients (misrepresentation of how the job will be handled, selling of services that are never performed, confidentiality almost non-existent, since jobs are always sent to other countries to unverified individuals). Still though, since the product does get delivered, and since many freelancers will deliver something decent, most clients are generally satisfied, even if they pay double than what they should (they do not know that). The "average" quality though, which freelance translators give them for only 20% of what the end client pays Transperfect, along with increased automation that Transperfect itself promotes, is not a factor that promises a future for translators and career personnel. This is a private outsourcer, which can close at anytime, still leaving its owners with hundreds of millions in the bank. Translators and staff will not find a "consistent relationship" environment here - maybe it's worth taking some projects, but not worth relying on this company (they are purposefully unreliable to both personnel and translators, consistently revising their relationships towards the cheaper choice - considering their 2.5 - 4.4 markups, their practices make them what you call "cheap people"). - For employees: avoid them. - For translators: treat them as any other agency - do not get dependent, do not rely on them for long. Do not sacrifice your personal life or other business opportunities for a few bucks every day. They'll make you neglect all other clients, all other opportunities, all your free time, and your income will be lower every year - that's their actual practices on a wider scale.

Viewing 40 - 42 of 2,857 Reviews

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