Is TransPerfect a good company to work for as a Client Support Associate?

Client Support Associate professionals working at TransPerfect have rated their employer with 3.2 out of 5 stars in 154 Glassdoor reviews. This is a higher than average score with the overall rating of TransPerfect employees being 3.0 out of 5 stars. Search open Client Support Associate Jobs at TransPerfect now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at TransPerfect .

Does TransPerfect pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at TransPerfect with 2.8 out of 5 stars based on 154 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Client Support Associate salaries and benefits at TransPerfect .

How happy are Client Support Associate professionals working at TransPerfect?

20% of Client Support Associate employees at TransPerfect would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated TransPerfect with a 2.9 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TransPerfect?

Project Manager (435) , Project Coordinator (390) , Account Manager (149) , Account Executive (109) , Freelance Translator (106) , Translator (98) , Language Data Analyst (83) , Interpreter (78) , Senior Project Manager (59) , Language Data Annotator (58) , Interpreter/Translator (40) , Spanish Interpreter (38) , Team Lead (33) , Transcriptionist (33) , Sales (32)

What are the pros of working at TransPerfect according to real employee reviews?

"Great people to work with and you get to learn a tons formt he job that we do" ((in 210 reviews)); "some colleagues are nice and you learn what it is like to be in the corporate company with little (no) benefits" ((in 130 reviews)); "The culture is great and you get to sell a wide variety of serves to all types of clients" ((in 85 reviews)); "Work from home, good pto, vto," ((in 58 reviews)); "The job location is good as the office is situated in the heart of city." ((in 40 reviews))

What are the cons of working at TransPerfect according to real employee reviews?

"Low pay and unorganized" ((in 287 reviews)); "Low salary and push for majority of compensation at senior level to be in form of bonus" ((in 266 reviews)); "cause/improvement plan for any mistake you made to your direct manager and above managers." ((in 113 reviews)); "LONG hours you will NOT be only working 42 hours which is LONG already up to 52" ((in 96 reviews)); "There is no work life balance because they expect work to be your life but you don't get paid for it." ((in 79 reviews))

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TransPerfect

TransPerfect Client Support Associate reviews

3.2

20% would recommend to a friend

(154 total reviews)

Phil Shawe

52% approve of CEO

10% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.1

Culture & values

2.9

Work/Life balance

2.9

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Client Support Associate employees have rated TransPerfect with 3.2 out of 5 stars, based on 154 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. TransPerfect is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

154 reviews

1.0

Aug 11, 2015

Low Pay, Sales Bullies, Zero Career Advancement

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Smart/great people get hired and become amazing friends/colleagues.

Cons

-Pay is well below average, especially for middle-to-senior level Client Service professionals. -Technology products have dedicated groups that don't help Production/CS as much as they should with implementation. -Bonus incentives are a joke. I've managed well over $2m in revenue, multiple years, and have even closed deals FOR sales people, and I see MAYBE .002% of that portfolio in the form of a bonus. -The Sr. Sales staff reap all the bonus/incentive benefits although they don't do anything once an account is won and managed by CS. -Sales are BULLIES and DIVAS. The company can care less about the other departments, so long as their whiney sales teams are happy. -In general, the Sales staff is rather uneducated yet think they know more than they really do. Incompetence breed incompetence in the Sales division.

1.0

Mar 18, 2015

High expectations shattered quickly.

Account manager

Recommend

CEO approval

Business Outlook

Pros

my team was very young, helpful and easy to talk to, opportunities to travel, casual workspace, insights into an interesting industry.

Cons

micromanagement by all levels of management, unclear and different messages given by different levels of management, forced to use private cell phone and laptop (+internet) for company work, inflexible work times, poor salary negotiation, very low base salary, unclear how to reach bonus payments (initial bonuses are actually a group effort), no adaptation to local market, huge amounts of cold calling, huge amounts of time spent printing/stuffing envelopes

2.0

Sep 17, 2014

Sales/ Account Manager review

Account manager

Recommend

CEO approval

Business Outlook

Pros

Extremely competitive environment, people always helping each other to close deals.

Cons

Underpaid and overused, keeping the company private has been great for the CEO's because they can do anything they want with the money (take money out randomly for personal use) this leads to exploiting smart employees

Viewing 139 - 141 of 154 Reviews

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TransPerfect Client Support Associate reviews

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Low Pay, Sales Bullies, Zero Career Advancement

High expectations shattered quickly.

Sales/ Account Manager review

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