The Emirates Group reviews

3.9

71% would recommend to a friend

(5,069 total reviews)
avatar

Ahmed bin Saeed Al-Maktoum

81% approve of CEO

72% positive business outlook

The Emirates Group has an employee rating of 3.9 out of 5 stars, based on 5,069 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Emirates Group employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Jul 17, 2014
Recommend
CEO approval
Business Outlook

Pros

You can benefit from a stand by staff travel ticket after the first 6-9 months of work.

Cons

Underpaid — in comparison with other positions with similar language requirements Emirates pay about 3K a year less. Extremely high workload — after the 3rd month of work agents literally start taking a call after a call. A few of my colleagues lost their voice for a few days due to that. Bad management — they must think that everybody is replaceable. The extremely high staff turnover speaks to itself . People quit all the time while the managers spend a lot of money on recruiting and training new people every other month instead of trying to keep their people. At the end only the desperate staff sticks to this job.

3.0
Jan 25, 2014

A nice company but leave after 2-3 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great brand. Nice people to work with. Good work/life balance.

Cons

Career advancement potential is extremely limited. Salaries are low. Emiratisation programme hurts employee morale.

1.0
Aug 4, 2012
Recommend
CEO approval
Business Outlook

Pros

- Cheap tickets for self and family. - Good free travel opportunity as a cabin crew. - Best airline to work for among all other Middle Eastern Carriers. - Lots of desperate single colleagues makes dating and relating easy for singles - It's OK to be rude to customers, promotions are strictly based on attendance - Most seniors and pursers are not educated beyond high school, it is easy to trick them, do almost nothing during your working hours and enjoy the same pay.

Cons

- Bad style of life for family person - Most layovers, with few exceptions, are only 24 hours, after 8+ hours of duty ( sometimes more) its hard to enjoy the location. - 75% of all Emirates customers are illiterate, 20% don't know how to use the toilet ( not the aircraft LAV, but home toilet) - 50% of customers are rude and 10% get drunk on selected flights making task of managing it impossible, no liquor consumptions laws are enforced by the company. - Senior Crew do not develop themselves beyond 10-years old 1 week leadership training and it affects whole working environment. - Management cannot decide on the performance management system - Your promotions are based on your attendance - wanna rich high? Dont be sick, you will be ok. If you go far and beyond expectations you may get a cool paper but no money and no promotion or transfer options. - Company does not press charges against customers if they are sexually abusive, overly rude and disruptive, intoxicated and behave inappropriately, if they make racial or sexual remarks, you will have to tolerate this, 2% of customers are like this. Company management response: do you like your job? We like money our customers pay. Its Dubai law, it says "ruler is always right" and company belongs to the ruler. He needs 120 bn $ debt to pay so he cant refuse carrying any customer. - Once you are a cabin crew, your career progression is limited to in-flight services department. Example: even if you are a computer guru you will never see an IT department opportunities open for you.

Viewing 28 - 30 of 5,069 Reviews

Glassdoor has 6,002 The Emirates Group reviews submitted anonymously by The Emirates Group employees. Read employee reviews and ratings on Glassdoor to decide if The Emirates Group is right for you.