The Container Store reviews

They do not have employee parking, so you have to walk at least 1/2 mile if you drive or 1/4 mile if you ride the train or pay $6.00 a day to park in a lot. Things started great 4 years ago when the theory was to take care of your employees. But the last year changed dramatically. 1 equals 3 is the official motto. One great employee equals 3 regular employees, but that has now changed, unofficially, it is 1 equals 5. Being a two story store, it needs to be staffed with at least 4 to 5 people to give good customer service, but there were many days we only had 3 to 4 people, having on on the register, and one on the second floor and a manager. So many times customers complained there was no one on the sales floor to help. Not to mention the unrealistic sales goals, yes, I know they are in the business to make money, but too much is spent on changing the store layout every few months...they should save the money on the labor of the constant changes and keep the money on the employees so that we can service the customers! I could go on and on about the changes in the store, but I won't, better to use my energies elsewhere.

Managers can not get schedule posted when they are supposed to. Managers spend more hours upstairs than on the floor. Managers rely on FT to run the sales floor. Managers will print out job discriptions showing you what they expect from you but do not know what their job discriptions are. They spend less than 25 percent of their time on the floor. Managers wear walkies and will try to manage the floor from the break room. Managers will coach you on your coaching yet fail to follow up on anything you have been working on with the PT staff. Managers rely on FT feedback in order to write PT reviews because they don't know anything about their pt staff, do to lack of floor presence. The focus on selling elfa is crushing the orignal idea of the company. If someone comes in looking for a travel bottle. We are supposed to ask them where they store their suitcases, and try to sell them a closet for at least 2000 because they just don't know that's what they really want. "Its what they want need and deserve" the customer could not possibly need the 2 dollar item they came in for! Managers do not plan ahead when it comes to holiday help. They wait till the last min hire people and try to train them during our busy december weeks, while cutting PT hours because they are not making payroll due to their late in the game new hire training. We all know the busy season is comming why can't you plan ahead and hire before it gets busy? That way the people are ready to go when we need them.