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      The Container Store

      Engaged Employer

      The Container Store reviews

      3.2

      43% would recommend to a friend

      (1,960 total reviews)

      Joel Bines

      46% approve of CEO

      33% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.1

      Culture & values

      2.9

      Work/Life balance

      2.8

      Compensation and benefits

      2.6

      Senior management

      2.6

      Career opportunities

      The Container Store has an employee rating of 3.2 out of 5 stars, based on 1,960 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Container Store employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Mar 19, 2015

      Just because you say you are an "Employee First" culture, doesn't make it so.

      Part time sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company does an amazing job (for the most part) of bringing wonderful, diverse, educated part-time people to work with. The 40% discount is very generous. Starting salary is better than most retail. Customers are great to work with.

      Cons

      It becomes evident the reason for amazing part-time employees is to compensate for questionable full-time employees and poor managers. It's astonishing that full-time positions are readily given to outsiders and then their "non-TCS" behavior is overlooked and accepted; yet there is very little promotion within the ranks. Sadly, they will dangle full-time positions in front of part-time employees; having them jump through hoop after hoop and 6, 8, 10 months later still have no decision. Many a good employee has left due to this lack of decision making. As an employee you are told you empowered with regards to customer issues, prioritizing, etc. yet every time you make a call, it is questioned by multiple managers and full-time staff that spend the majority of their time in the back offices, often watching through the security cameras. There is a total disconnect between what is actually happening on the sales floor and what they have perceived/assumed from their snapshot. There is a lot of talk regarding TCS culture and "this is what separates us from other retailers," yet depending on the sales floor leader that may or may not be true. One of the basic rules of organization is consistency and yet . . . I could go on and on, but it falls on deaf ears.

      3.0
      Aug 29, 2014

      Not the worst, no longer one of the best

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Pay rate is still relatively competitive, but that gap is dwindling. - Generally the staff you work with are great people. - Good discounts. - Relatively flexible with hours. - It still beats working for Walmart or some other big retailer. When I first started at TCS about 3 years ago, I was rather happy to have a 2nd job (part-time) that I liked and enjoyed going to. My schedule was much heavier than agreed upon at first, but after the holiday season and the elfa sale I was able to talk to the Store Manager and she culled it down (until she forgot and/or got upset with me). I was inspired by the amount of training they gave their staff and the attention they brought to each employee. They seemed genuinely concerned for my welfare as a successful employee and as a human.

      Cons

      - I've heard they start men at a higher salary rate than women (regardless of experience), but I cannot confirm this. - If you get injured on the job, it becomes a huge issue. Not because of your welfare, but because it's a Workers' Comp claim and they really dislike those. - Management does seem to schedule hours preferably towards their favorites. - The trucks that need to be processed are rather difficult, the time goals given are unrealistic and barely change when it's 2800 cubes versus 3000. They also don't take into account the size of the merchandise being received and the number of sku's. It's a constant struggle to make time goals and really discouraging. - With the invention of the POP program, lines are longer, more staff is required at the registers (but no additional people are added on the floor to assist the customer) and you begin to feel like a McDonald's person "would you like fries with that?", as we now have to ask every customer "Are you a POP Star with us? Would you like to become a POP star? It's quite fun and gives you tons of perks". Gone are the days of being able to connect with the customer. It's now about getting them to sign up and be POP stars. - They have a few things going that aren't quite kosher legally: you're told to not talk to others about pay, management doesn't know much about employment laws and bends them quite a bit, if you're injured on the job (or off) and need accommodations - they aren't keen on helping an employee to figure out their options. And these are just what I can think of at the top of my head.

      1.0
      Apr 1, 2024

      AND INTO THE GROUND WE GO

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Since the 40% discount no longer applies for many items, Sick leave hours are gone....let me think about this for a moment....

      Cons

      40% discount has been reduced, no longer have sick leave, questionable leadership - from store level upwards, losing what made TCS successful, beginning to look like a hybrid of BB&B, Crate & Barrel, Pottery Barn and Williams Sonoma...

      Viewing 112 - 114 of 1,960 Reviews
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