The Container Store reviews

Your experience can vary wildly across the board depending on store location, traffic, volume, and region. Pay is the biggest discrepancy that the company STILL refuses to truthfully address. It is beyond discouraging seeing your position posted at a higher salary plus an additional sign on bonus, when you yourself haven't seen a raise in over a year and haven't bonused because of the economic downturn. Meanwhile, the company is changing at lightning speed and expects you to somehow run your store as normal, exceed sales goals, have stellar NPS scores and provide perfect customer service, work through technology advance glitches, drive Custom Closets/Preston, execute multiple visual projects at once, complete huge weekly shipments with minimal staff, and payroll has been cut 25 - 30%. Employees are BURNT OUT. They aren't excited to work to the bone for minimal financial compensation. It is so difficult to keep your team motivated when you feel beat down, undervalued, underpaid, and can barely support day to day operations. We are constantly hiring because what our company expects does not reflect the pay they offer. Being in salaried management is a complete theft of your wages. You are always expected to "work through lunch", on top of working 10+ hour days, working at home because you have a laptop, answering texts and emails at odd hours of the day and on your days off. For what? A salary that doesn't come close to reaching the median income level. The company has an aggressive growth plan with potential of more management opportunities in years to come, but if this is how we feel currently, why would we want to consider staying? To be worked even harder for maybe 5-10k more? The LinkedIn culture is also so fake and toxic. You are expected to wave your pom poms, promote open positions, consistently post about what a joy it is to work here, and if you don't, you WILL be reprimanded for it. Corporate is beyond condescending to store level employees when 95% have never stepped foot in a store and have absolutely no comprehension of what we go through.

“We Love Our Employees” goes to “No one is forced to work here, don’t like it, leave. Good luck in this job market” after six months or so. The above is a direct quote from Loscar Mejia, the senior manager. They will fire employees of 18 years because they “don’t need them anymore” then suddenly have a need for that position to fill with the new-hire rate. Lies. Managers and Supervisors will lie constantly. The truth will be what happens to be convenient for them at that moment, and any other version didn’t happen at all. They consider a 3.5% raise to be miles above a 3% raise. That’s what you get, yearly. Unless they’ve decided to not do them this year. Or the last. Business is great, unless you’re asking for money, then it’s dark dark times.