Pros
Ability to make friends with fellow employees within your rank. Unfortunately, this experience was overall disheartening.
Cons
Very little upward mobility, double standards, contrary to their motto - integrity and honesty/visibility are not excercised by management. Extreme stress and daily increased workload without additional compensation or incentive. Very little recognition, and many times upper management will take credit for any proposed ideas. None of my fellow coworkers were happy, and were actively looking to move on from the company. Managers and supervisors are likely to keep you from transcending from Customer Care into a different department. This is often because they fear losing the handful of people that are able to perform this incredibly stressful and difficult job without speaking out against the numerable unpleasantries. Managers are often unprofessional and dodge responsibility. Many make themselves appear too busy to help in an effort to keep from working hard or confront challenging situations. Customers are often given the run around because of management’s incompetance. Agents are required to “own” all situations, but it became obvious that this tactic is utilized so that Supervisors and Customer Care Managers don’t have to offer assistance outside of passive, indirect advisement. Really toxic environment with little to no opportunity for growth. Would NOT recommend to anyone looking for a positive or progressive work environment.
