Where to start… this job is a nightmare, since the first week I started I was bullied because of my accent. Then we got sent home for Covid and everything started getting worst. As soon as work from home started they build trackers after trackers to track you down to the minute. If you are not on the laptop working THEY WILL ping you, you will get coached. If you are having a bad day at work and your quality goes down the supervisors WILL CALL YOU and threaten you be coached. Coaching session are like syncs to tell you how to do your job, same job you did for month and months.
If they “promote” you, it will be more likely that you get fired. Countless supervisors got fired just over these couple of months, countless leads just walked out of the office and never came back even without a job lined up. This is the worst environment I have ever experience. This company gives a lot of employees depression, no wonder why there are free therapist sessions in the benefits. Please please don’t take this job, I took it almost two years ago and I will forever regret it. The salary is so low, management is the worst thing, always changes. One day you have a lead the next day another one. One day you get “promoted” (if I can say that because there is more work and stress but same money), the next day you will get “demoted” again because the will make you change workflow so you will have to start again from the bottom up. Leads are here just to make you feel less then them. They pretend to be supportive when supervisors are watching but laugh at you during lunch breaks. I can honestly say this job ruined my mental health and that is most important that any name on a resume.
