Is TTEC a good company to work for as a Workforce Analyst?

Workforce Analyst professionals working at TTEC have rated their employer with 2.6 out of 5 stars in 33 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Workforce Analyst Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Workforce Analyst interview questions at TTEC .

Does TTEC pay Workforce Analyst employees well?

Workforce Analyst professionals rate their compensation and benefits at TTEC with 2.3 out of 5 stars based on 33 anonymously submitted employee reviews. This is 29.6% worse than the company average rating for salary and benefits. Find out more about Workforce Analyst salaries at TTEC.

How happy are Workforce Analyst professionals working at TTEC?

51% of Workforce Analyst employees at TTEC would recommend their employer to a friend. This rating has decreased by 48% in the past 12 months. Workforce Analyst professionals have also rated TTEC with a 2.6 rating for work-life-balance, 4.8 rating for diversity and inclusion, 2.5 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2404) , Customer Service Representative (CSR) (817) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 648 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 425 reviews)); "Great Culture and Values." ((in 218 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 530 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 504 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 451 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 153 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

TTEC Workforce Analyst reviews

2.6

51% would recommend to a friend

(33 total reviews)

Kenneth D. Tuchman

21% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (33 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Workforce Analyst employees have rated TTEC with 2.6 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Workforce Analyst professionals have an average working experience there. TTEC is rated 32% below average by Workforce Analyst professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

33 reviews

5.0

Jul 11, 2022

First day of work at TTEC

Workforce planning analyst

Recommend

CEO approval

Business Outlook

Pros

The team is extremely helpful, approachable, and dependable. Overall, I have a wonderful and exciting team to work with.

Cons

I haven’t encountered any issue or porblem so far.

TTEC Response

3y

We are happy to hear about your exceptional experience with TTEC. We work hard to equip our employees with tools to set them up for success. Thank you!

4.0

Jun 16, 2022

A very good start and entry for those people who wanted to start their BPO Career

Workforce real time analyst

Recommend

CEO approval

Business Outlook

Pros

The work is not that toxic compared to other BPOs. Promotion is easy as long as you are hardworking, has good people and good work environment.

Cons

Salary is not that high specially if you are climbing a position more than an agent.

TTEC Response

4y

We appreciate your feedback, and we are committed to using comments like yours to improve our employee experience. Thank you.

1.0

Jan 23, 2022

payrate

Workforce management analyst

Recommend

CEO approval

Business Outlook

Pros

good company growing opportunities remotely

Cons

have not received a raise in the 1.5 year i have been w them nor bonus and continue to change schedules

TTEC Response

4y

Thank you for your thoughtful and balanced review of TTEC! We always welcome suggestions that can help us become better as a company.

Viewing 10 - 12 of 33 Reviews

Jobs at TTEC

Manager, Learning & Development

Tempe, AZ

View job

Real Time Specialist, Workforce Management

Real Time Specialist Workforce Management

Senior Client Success Manager

TTEC

TTEC Workforce Analyst reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

First day of work at TTEC

A very good start and entry for those people who wanted to start their BPO Career

payrate

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