Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The work from home is great!" ((in 976 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 230 reviews)); "Work environment is good and friendly" ((in 175 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 522 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 424 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

54% would recommend to a friend

(11,439 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Apr 19, 2020

Great Pay and Opportunities, Not So Great Communication

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good base pay, opportunities to work from home, learn new skills and experience.

Cons

Hard to get a response when you have a question. Mostly all communication done through e-mail. Contracts may not be for an indefinite period of time.

TTEC Response

6y

We value your feedback on how we can improve experiences for teams at TTEC. Thank you for taking the time!

4.0

Oct 9, 2019

They pay well for you to answer calls from doctor's offices, look up benefits and quote info. Its alot to learn though!

Provider service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is great, paid training, and it's a family like environment.

Cons

It's so much to learn in a couple months training time, once you get on the floor you continue to learn. I did not have confidence in my capabilities when we were sent to the floor, untill weeks later. It's not a good feeling to know your not ready to accurately do the job.

3.0

Jul 23, 2019

Good place to Start

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get to work from home

Cons

They are very strict on attendance and working your entire shift. it is hard to even go to the bathroom for a few seconds. They constantly ping you through messenger or disconnect you if you are taking to long to login into systems.

Viewing 223 - 225 of 11,439 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Seasonal Healthcare Trainer

Fraud Detections Representative

Temp Quality Assurance Specialist

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Pay and Opportunities, Not So Great Communication

They pay well for you to answer calls from doctor's offices, look up benefits and quote info. Its alot to learn though!

Good place to Start

Jobs at TTEC

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