TTEC reviews

3.3

54% would recommend to a friend

(11,435 total reviews)
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Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Oct 6, 2022
Recommend
CEO approval
Business Outlook

Pros

The company assisted me on relocating from Bucharest to Athens, the hiring process was very easy.

Cons

The management is very bad, you're not allowed to do anything in working hours, I was asked why I sat up to rest my eyes for a moment. If there is no work to do, they treat this issue as your problem. Finally they fired me and many other people because the work volume was low and they had a lot of people hired. I was relocated from my country just to be fired after 3 months as it was my fault that their work volume was low for that period of the year. Their computers don't even have licensed windows and they suggest you to enter Office from the browser as they don't pay for an office subscription for their employees. Their computers are also really slow and you can't do your job properly on them.

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TTEC Response
3y
We appreciate your candor. Please provide us with more details at formeremployee.ttec.com to allow us to address your concern.
1.0
Nov 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home and that’s it

Cons

Everything else , Over worked , no appreciation for hard work and no room for any mistakes. You will be written up very easily One bad manager can ruin your whole experience and you are switched managers almost every month. They only care about numbers no matter how good of an employee you are . Low pay for to tons of work

1.0
Aug 30, 2021

All talk, no action

Recommend
CEO approval
Business Outlook

Pros

Flexible work arrangements for SG&A staff and good peers. There are some excellent lower level managers as well.

Cons

Pay: they pay in the bottom 10% of market rate for SG&A positions. Even if you negotiate a good starting salary, TTEC skips COLA's regularly or they increase base pay by less than the inflation rate effectively resulting in pay decreases year over year. Human Capital gives you the runaround rather than directly addressing the pay issue. Values: TTEC preaches a lot of good things but fails to back them up (see Pay). They claim "do the right thing" as one of six company values, but they don't back it up. Another common statement is that TTEC stands for talent and technology, but they neither invest in quality technology nor do they actually take meaningful steps to care for their employees. Work-life balance: TTEC again says the right things. However, if you are salary, you will soon find yourself working 60 to 80 hour weeks on a regular basis once one of your peers leaves due to any of these problems.

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TTEC Response
4y
Let us take this opportunity to know more about your TTEC experience. Please visit www.ttecwehearyou.com to discuss this in detail.
Viewing 136 - 138 of 11,435 Reviews

Glassdoor has 13,234 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.