Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 944 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 637 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 412 reviews)); "Great Culture and Values." ((in 229 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 523 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 503 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 444 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,435 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Feb 8, 2015

Great place to work!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I loved working here. You get two breaks and a half hour lunch paid. Very flexible hours. Paid time off after working so many hours per week.

Cons

When I worked there, the only thing I didn't like was the fact that you had to try and sell the customer more services when they called in with problems with there current services.

1.0

Feb 6, 2015

Such great potential, such dismal realities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Absolutely confounding, but for some reason exceptionally talented people work here. If you like an environment with constantly changing priorities (many times they change daily) and having to be in a rush to deliver unrealistic services in unrealistic time frames and then having to go back and fix the half baked implementation, the TeleTech is the place for you.

Cons

Dysfunctional leadership more concerned with getting their bonuses or covering their posteriors than doing the right thing or taking care of their most valuable resource - the people who make everything actually work -. Below market pay for knowledge workers. Reviews technically are called "Performance" reviews, but are in actuality little more than a popularity contest. A whimsical CEO who rants about saving money.. right up until he latches on to a tech industry buzz word and then lets everything else suffer because he wants a new toy. Oh yeah this is also the guy who turns around and blames everyone for not giving him his toys as fast as he wants because he is so far out of touch with the realities of how his company works that it's just beyond amazing.

4.0

Sep 29, 2014

7 yr employee

Customer service representative i, customer service representative ii, chat, ed desk

Recommend

CEO approval

Business Outlook

Pros

Overall a good place to work, but it depends so much on the project you are on. Cable tv project had huge push to sell to customers calling in about bill or problems with services. Call centers have their own culture and the culture went downhill while I was there. My project was cancelled by the cable co. I learned a lot there! Good for someone starting out in the job market or older people looking for additional income.

Cons

It's a call center. My local management team did the best they could within the system. High stress, chained to desk, seemingly endless stream of calls. I hated being forced to sell to customers calling in about bill or service problems.

TTEC Response

11y

Thank you for feedback. We appreciate your inputs and will review how we can make things fun. :)

Viewing 127 - 129 of 11,435 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Temp Quality Assurance Specialist

Customer Service Representative

TTEC

TTEC reviews

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Great place to work!

Such great potential, such dismal realities

7 yr employee

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