Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2398) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (118) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 956 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 647 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 176 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 517 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 505 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 429 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 96 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

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TTEC

TTEC reviews

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3.3

54% would recommend to a friend

(11,429 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

May 25, 2026

Great colleagues, but no salary increases

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good people, friendly environment and good TL

Cons

No salary hike, Worse food and timing

TTEC Response

Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you appreciate your colleagues, supportive team leader, and the positive work environment. We also value your feedback regarding compensation, food options, and scheduling, as insights like these help us identify areas where we can continue improving the employee experience. We appreciate your perspective and wish you continued success in your role.

2.0

May 25, 2026

Good benefits overshadowed by toxic work environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and fast interview process

Cons

Toxic work environment and a lot of office politics that affects the team

TTEC Response

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the benefits and hiring process. We also take your concerns about the work environment and team dynamics seriously, as creating a positive and supportive workplace experience is important to us. Feedback like yours helps us identify areas where we can continue improving for our employees. We wish you all the best in your future endeavors.

2.0

May 22, 2026

Good remote work, but roles moved overseas

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home was good

Cons

Moved majority of roles to Shri Lanka

Viewing 10 - 12 of 11,429 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative – Part time

Fraud Detections Representative

Incident Response Manager

Customer Service Representative

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Ratings by category

Ratings by demographic groups

Reviews by job title

Great colleagues, but no salary increases

Good benefits overshadowed by toxic work environment

Good remote work, but roles moved overseas

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