Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2398) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (118) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"It was a great work from home job" ((in 956 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 647 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Great Culture and Values." ((in 224 reviews)); "Work environment is good and friendly" ((in 176 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 517 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 505 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 429 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 96 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,429 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

May 26, 2026

Good pay and team support, but customer dissatisfaction

Csr ii

Recommend

CEO approval

Business Outlook

Pros

The pay was good and the team support

Cons

Customer constantly anger because they felt scammed

TTEC Response

1w

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the pay and support from your team. We also understand your concerns about challenging customer interactions and recognize how demanding those situations can be. Feedback like yours helps us continue improving both the employee and customer experience. We wish you all the best in your future endeavors.

3.0

May 25, 2026

Decent remote work but limited growth opportunities

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

Decent remote job working behind a keyboard.

Cons

Little opportunity to move up. Raises only occur as minimum wage increases. Earned PTO was often difficult to use and declined.

TTEC Response

1w

Thank you for sharing your feedback and for your many years of dedication to TTEC. We’re glad to hear you valued the flexibility of remote work during your time with us. We also appreciate your honest feedback regarding career growth opportunities, compensation, and PTO usage. Insights like yours help us better understand where we can continue improving the employee experience and support for our teams. We wish you all the best in your future endeavors.

5.0

May 25, 2026

Great workplace but overwhelming micromanagement at times

Technical support

Recommend

CEO approval

Business Outlook

Pros

over all TTEC is a awesome place to work if you can learn the system as you go and maintain your metrix in good standings with the rest of the team

Cons

sometimes it gets overwhelm cause the micro managing its ridiculous at times

TTEC Response

1w

Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed your overall experience and appreciated the workplace environment and team culture. We also understand your concerns regarding management style and workplace pressure at times. Feedback like yours is valuable as it helps us continue improving the employee experience and support for our teams. We appreciate your perspective and wish you all the best in your future endeavors.

Viewing 7 - 9 of 11,429 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Incident Response Manager

Seasonal Healthcare Team Lead - Remote

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good pay and team support, but customer dissatisfaction

Decent remote work but limited growth opportunities

Great workplace but overwhelming micromanagement at times

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