Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,432 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,432 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

May 8, 2010

A good experience

Csa

Recommend

CEO approval

Business Outlook

Pros

Training was well thought out and structured to fit the demands of the job. Feedback and coaching was prompt and specific, geared to improve performance. Hours were flexible and environment was open and inclusive. Rewards for excellent performance were substantial.

Cons

Call center work was project to project, so there was no feeling of true job security. Hours were determined by off-site clients, and could be cut without notice.

TTEC Response

8y

Thank you for taking the time, we truly appreciate the positive feedback.

4.0

Jan 28, 2010

A Real Work From Home Job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The best reason to work at TeleTech is the ability to work from home. TeleTech offers ongoing training and they have shifts available to fit just about anyone's schedule. When it is busy, like during the Christmas rush, the hours available to work are almost unlimited.

Cons

The major downside to TeleTech is that when it is not busy, they give mandatory time off without pay. This means when it is slow, you don't get any hours. As a seasonal employee, you do not get any benefits or paid time off so if you need to take a day off, you have to make arrangements to switch with someone or get someone to cover for you.

TTEC Response

8y

Thank you for taking the time, we truly appreciate the positive feedback.

5.0

Sep 2, 2009

Best customer service job

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Teletech has a great philosphy for developing future leaders in the company by providing mentor programs, professional development education, Leadership programs. Teletech does a great job of helping employees manage their work and family responsibilities with a schedule broker. Teletech is overall positive place to work.

Cons

The 1 bad thing about Teletech is sinces it a 3rd party vendor its hard to determine the growth potential of the project your assigned.

TTEC Response

8y

Thank you for taking the time, we truly appreciate the positive feedback.

Viewing 11395 - 11397 of 11,432 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Incident Response Manager

Temp Quality Assurance Specialist

TTEC

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