Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (118) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,430 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,430 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Jul 20, 2010

Good company to learn a couple of years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible time. Global exposure. Challenging environment.

Cons

Low salaries, lack of benefits.

TTEC Response

8y

Thank you for taking the time, we truly appreciate the feedback.

2.0

Jul 19, 2010

Pumping Money into a Dry Well

Principal consultant

Recommend

CEO approval

Business Outlook

Pros

eLoyalty is one of the few companies where you can get entry level VoIP experience. Benifits and compensation where inline or higher then most companies in the field. Handful of very knowledgable engineers who are able and willing to train less savvy junior engineers. Smaller company feel with and tight knit community. Sales was good at their job.

Cons

The biggest problem with this company is not their contact center managed services, but with their BAMS group. They continue to pump big money into development without any suitors for the product which puts a huge strain on the other divisions. Career advancement is practically non-existant as formal training opportunities are few and far between which was the ultimate reason for me leaving. Also if you are not part of the good 'ol boy eloyalty group you have particularly zero chance of advancing. Most of the "in" group knows each other from past employment at other companies (mainly first USA or Capital One) and conspire to either make things good for you or very difficult to try and force you out voluntarily. Particularly all members of managed service are under surveillance of what websites they visit, personal calls, or even socializing with the wrong members of CCMS can get you in hot water. Which makes the mgmt. seem very petty.

4.0

May 8, 2010

A good experience

Csa

Recommend

CEO approval

Business Outlook

Pros

Training was well thought out and structured to fit the demands of the job. Feedback and coaching was prompt and specific, geared to improve performance. Hours were flexible and environment was open and inclusive. Rewards for excellent performance were substantial.

Cons

Call center work was project to project, so there was no feeling of true job security. Hours were determined by off-site clients, and could be cut without notice.

TTEC Response

8y

Thank you for taking the time, we truly appreciate the positive feedback.

Viewing 11389 - 11391 of 11,430 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative – Part time

Fraud Detections Representative

Customer Service Representative

Incident Response Manager

TTEC

TTEC reviews

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Good company to learn a couple of years

Pumping Money into a Dry Well

A good experience

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