Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 950 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 232 reviews)); "Work environment is good and friendly" ((in 170 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 520 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 493 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 449 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 159 reviews)); "•Sometimes poor communication amongst colleagues." ((in 93 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

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TTEC

TTEC reviews

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3.3

54% would recommend to a friend

(11,433 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Jan 24, 2012

Ok for short term employment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Competitive hourly pay. Excellent work/life benefits. Excellent site director who cares about the employees. Lots of monthly fun activities. Very professional environment.

Cons

Too strict on call handling times and schedule. Some supervisors were unfair and bias when it comes to evaluation. Quality control were unfair when grading calls.

2.0

Jan 20, 2012

International experience gained, but compensation makes it a poor longer term employment option

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunity for international experiance, fast-paced atmosphere.

Cons

High employee turnover, below market compensation and benefits, with annual salary adjustments few and far between. Current environment is oppressive, due to the ongoing cost cutting - both labor and purchasing.

2.0

Dec 21, 2011

My experience at Teletech for over a year has been terrible.

Work at home customer service representative

Recommend

CEO approval

Business Outlook

Pros

Teletech is great for those that are looking for part time, flexible, work from home position. All positions start out at $8.50

Cons

Teletech overwork, underpay their employees and they don't have a voice. It is hard to move up. Teletech only pay their employees $8.50 per hour and expect them to do $12.50 worth of work.

Viewing 11377 - 11379 of 11,433 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Customer Service Representative – Part time

Customer Service Representative

Incident Response Manager

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Ok for short term employment

International experience gained, but compensation makes it a poor longer term employment option

My experience at Teletech for over a year has been terrible.

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