Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

54% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2400) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 647 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 423 reviews)); "Great Culture and Values." ((in 231 reviews)); "Work environment is good and friendly" ((in 176 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 162 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 530 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 500 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 448 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 166 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

Compare reviews

3.3

54% would recommend to a friend

(11,433 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,433 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Aug 23, 2011

What a strange trip it's been.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The facility is nice and the company has garage parking as well as a cafeteria on site. The location well maintanined and has easy access to C470 and I25.

Cons

WIthin upper management the right hand doesn't seem to know that the left hand is doing. There seems to be quite a bit of turnover leading to a bit of a brain drain in key areas of support and operations.

3.0

Aug 22, 2011

Great experience, but it will burn you out!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-great hands-on experience that will really make you a more valuable employee - here or somewhere else -recognition of a job well done -bonuses, albeit very small ones -the ability to work from home occasionally -great corporate HQ facility, including underground parking, on-site gym, on-site cafeteria, etc. -they do make an effort to host additional fun extracurricular activities -they seem committed to employee wellness, although the level of stress may undermine those wellness activities...

Cons

-the company strategy is in a constant state of change, so you are constantly in fire drill mode - you work incredibly hard to get a project implemented, only to have upper management change their direction within a couple of weeks, forcing you to take on the next fire drill -communication from upper management is abysmal - layoffs were made recently and the only communication was by rumor and word of mouth - no official company announcement before it happened or acknowledgement after the fact -the compensation strategy is to hire employees in at the bottom quartile of pay, although if you work hard and you have a good manager, they do make an effort to bring your salary up to a more competitive rate...after a year or so

5.0

Aug 18, 2011

My work experience has been positive. it is fast paced and challenging, but I learn something every day. Great employer!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great leadership and great opportunities.

Cons

Some days can be stressful.

Viewing 11350 - 11352 of 11,433 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Fraud Detections Representative

Incident Response Manager

Temp Quality Assurance Specialist

Seasonal Healthcare Trainer

TTEC

TTEC reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

What a strange trip it's been.

Great experience, but it will burn you out!

My work experience has been positive. it is fast paced and challenging, but I learn something every day. Great employer!

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