TTEC reviews

3.3

55% would recommend to a friend

(11,441 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,441 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
4.0
Apr 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Clean,Accessible,Security,Friendly People, cold Describe some of the best reasons to work at TeleTech

Cons

Low Salary,No Incentives,Low Salary,No Incentives

4.0
Apr 19, 2012

Not Bad...Good... Not Perfect

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Worked with many call centers and this one is just okay in terms of communications and employee management. -job security -On the job training -facilities

Cons

-Rules are rules - you must follow or else... -Compensation is not really competitive compared to other call centers in my state -Job demands

1.0
Apr 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Air conditioning, clean facilities, clean parking lot, paychecks are always on time (direct deposit), they do a decent job working with school schedules, tuition reimbursement.

Cons

Revolving door employer. Management is hit and miss. Seems as though they hire people randomly that have a little bit of management experience, while people with bachelor's and master's degrees go under the radar. Some managers are okay while others have a big head and are on power trips, sometimes it's hard to understand while some people are in the positions they are in. The place is very strict, no cell phones, no plastic cups (you have to use their spill proof coffee mugs), no food on the floor (only hard candy). No raises, only way you have a chance to make more money is to switch to a different project or to advance into management, and even they don't make that great of money. So basically you feel undervalued, unappreciated, and disrespected all the time. There is no reason to do a good job other then to keep your job. I have had a few customer service/technical support jobs over the years and this is by far the worse, can't wait for something else to open up so I can get out of there.

Viewing 11296 - 11298 of 11,441 Reviews

Glassdoor has 13,241 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.