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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,457 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Nov 26, 2013

      Too much CYA

      Hr generalist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people, work hard, nice PTO

      Cons

      Too much email and CYA. Too much justification for performance and work.

      3.0
      Nov 23, 2013

      TeleTech customer service representative experience thru the training phase. I would have rather worked in HR.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hour combinations offered accommodates all employees needs. The trainers I had were great teachers.

      Cons

      Pushed for number of call per hour, not proper handling of valued customers. Some people need you to take your time so they understand and don't feel rushed. The customers appreciate and remember when they are properly cared for. That's why I left TeleTech. I didn't feel I'd ever be fast enough for them on my calls.

      3.0
      Nov 22, 2013

      Don't Expect a Reliable Income

      Customer service representative i
      Recommend
      CEO approval
      Business Outlook

      Pros

      On-site cafeteria is convenient, though it could be cheaper. Medical benefits include a Health Spending Account to help pay for out-of-pocket expenses

      Cons

      Management is NOT shy about cutting your work hours at the slowest time of the year (pre-Black Friday). Every detail of your work is continuously measured and kept track of. It takes a while to learn it all and get used to it.

      Viewing 11038 - 11040 of 11,457 Reviews
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      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.