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      TTEC

      Engaged Employer

      TTEC reviews

      TeleTech customer service representative experience thru the training phase. I would have rather worked in HR. - Customer Service Representative TTEC Employee Review

      3.0
      Nov 23, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hour combinations offered accommodates all employees needs. The trainers I had were great teachers.

      Cons

      Pushed for number of call per hour, not proper handling of valued customers. Some people need you to take your time so they understand and don't feel rushed. The customers appreciate and remember when they are properly cared for. That's why I left TeleTech. I didn't feel I'd ever be fast enough for them on my calls.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great lead and co worker are extremely kinda, the work is easy.

      Cons

      The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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