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      TTEC

      Engaged Employer

      TTEC reviews

      3.3

      55% would recommend to a friend

      (11,457 total reviews)
      avatar

      Kenneth D. Tuchman

      60% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      TTEC has an employee rating of 3.3 out of 5 stars, based on 11,457 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Reviews by job title

      11K reviews
      1.0
      Jan 23, 2014

      Once great company which lost it's vision

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent career progression, but only at the expense of your soul. While BPO is a difficult business to begin with, this company's inability to invest in the welfare of it's employees results in massive turn over. This, in turn, results in great opportunities for the poor saps left behind to move up the ladder.

      Cons

      Too many to fully divulge. There is an extremely caustic and dysfunctional culture within the organization that starts at the top and permeates to the very core of the business.

      3.0
      Jan 20, 2014

      Company more concerned with numbers than it's people

      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good career advancement opportunities if you stick around and put in the necessary effort. Good overall work environment. Clear work expectations. Good co-workers.

      Cons

      Company is very process and procedure oriented, not people focused. It's easy to feel like a number and not valued. Pay is overall low and raises are not available in most positions. Typically you will only earn more if you get a promotion. The HC (Human Resources) department is very inaccessible to front line agents. As a manager it was difficult getting answers to questions or concerns. There is very high rep turn over due to pay and lack of career advancement options. Contracts change frequently causing agents and management to be let go with no warning.

      Viewing 11020 - 11022 of 11,457 Reviews
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      ReviewsTTEC reviews

      Glassdoor has 13,259 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.