TTEC reviews

Management is very inexperienced and treats employees very poorly. They use fear tactics, such as constant threats. I was working for the German market, and our team leader didn't even speak German and didn't even know the project. Employees are always threatened and under attack. Team leaders send e-mails threatening the employees to improve their numbers. Employees were even threatened not to call in sick. They said that there will be "corrective actions" for those who call in sick. Nepotism is also a huge issue. Many employees get away with manipulating their numbers, by lying to the customers or skipping cases, but because they are on good terms with management, they get away with it.

Everything is unorganized so many people in positions they are not qualified for. Training department is a joke our class was extended because we didnt even practice on any of the CRM software we would be working on until the final day. Training assistants would refuse to answer questions because they didn't want to be blamed if they said the wrong thing. Lack of trust they check on everything. Very easy to fail and audit and lose your job, this is coming from someone who exceeded production & quality goals.