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      TTEC

      Engaged Employer

      TTEC reviews

      Unorganized, High Stress Environment - QA Specialist TTEC Employee Review

      2.0
      Sep 19, 2025
      Qa specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      My coworkers in production and QA team were great. Feels like we had to rely on each other alot to make up for the lack of training that exists in every department.

      Cons

      Everything is unorganized so many people in positions they are not qualified for. Training department is a joke our class was extended because we didnt even practice on any of the CRM software we would be working on until the final day. Training assistants would refuse to answer questions because they didn't want to be blamed if they said the wrong thing. Lack of trust they check on everything. Very easy to fail and audit and lose your job, this is coming from someone who exceeded production & quality goals.

      avatar
      TTEC Response
      9mo
      Thank you for sharing your experience. We’re glad to know you built strong connections with your coworkers and team during your time with us. We also appreciate your feedback on training, organization, and development. Input like this helps us identify opportunities for improvement and continue strengthening the employee experience. We value the contributions you made over the years and wish you success in your next role.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great lead and co worker are extremely kinda, the work is easy.

      Cons

      The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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