Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (815) , Team Leader (165) , Licensed Insurance Agent (159) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 428 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 172 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 492 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 165 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

TTEC reviews

3.3

55% would recommend to a friend

(11,446 total reviews)

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Oct 21, 2020

Micromanaging

Fraud agent

Recommend

CEO approval

Business Outlook

Pros

Work from home, pick your own schedule.

Cons

Bathroom breaks are counted towards actual breaks, micromanage every second of call time. If you’re on a call for a min or so longer than they want you get dinged.

TTEC Response

5y

Thank you for taking the time to leave a review. We understand your concerns and want to assure you that we are constantly looking for the best ways to train our managers so that they provide the best leadership possible. Please contact us following this link if you want to discuss further about it: www.ttecwehearyou.com

1.0

Aug 24, 2020

TOXIC ENVIRONMENT - BULLIES WELCOME

Sales

Recommend

CEO approval

Business Outlook

Pros

There weren’t any Pros at this Call Center. Every day there would be endless unnecessary drama from adults, employees would gossip, stab co-workers in the back, lie, and some employees would make fun of people with disabilities. I recommend that if you have a disability it might be best not to tell anyone because of the way some employees were treated when they did. It could depend on Management. No Pros!!

Cons

Very Stressful Toxic Environment that won’t be fixed. HR and Management allow employees to be bullied, disrespected, yelled at, belittled etc. The good employees leave because the company values Bullies. Going to Management and HR brings on retaliation and makes work intolerable. Extreme Micromanaging! Huge Disappointment! I would never recommend anyone to work there.

TTEC Response

5y

Thank you for your honesty! We always welcome suggestions that can help us become better as a company. Your insights can make a difference; we invite you to use the following link to provide more detail or to follow-up: www.formeremployee.ttec.com

5.0

Aug 17, 2020

Great Company

Health care specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits and plenty of OT with the ability to work from home.

Cons

Team leaders may need a little more training

Viewing 313 - 315 of 11,446 Reviews

Jobs at TTEC

Customer Service Representative – Remote in Virginia

Customer Service Representative – Remote in USA

Fraud Detections Representative

Seasonal Healthcare Trainer

TTEC

TTEC reviews

Ratings by category

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Reviews by job title

Micromanaging

TOXIC ENVIRONMENT - BULLIES WELCOME

Great Company

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