Is TTEC a good company to work for as a Operations Manager?

Operations Manager professionals working at TTEC have rated their employer with 4.5 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Operations Manager Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at TTEC .

Does TTEC pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at TTEC with 3.5 out of 5 stars based on 26 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Operations Manager salaries and benefits at TTEC .

What are the top reviewed jobs at TTEC?

Customer Service Representative (2401) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 954 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 652 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 414 reviews)); "Great Culture and Values." ((in 219 reviews)); "Work environment is good and friendly" ((in 168 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 514 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 475 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 427 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 162 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC Operations Manager reviews

Item: TTEC
Rating: 5
Author: Current employee - Operations Manager

4.5

99% would recommend to a friend

(26 total reviews)

Kenneth D. Tuchman

42% approve of CEO

36% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.5

Work/Life balance

4.1

Culture & values

3.8

Career opportunities

3.6

Senior management

3.5

Compensation and benefits

Operations Manager employees have rated TTEC with 4.5 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Operations Manager professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

26 reviews

2.0

Nov 29, 2016

Review

Operations manager

Recommend

CEO approval

Business Outlook

Pros

If I have one thing I can say that was a positive experience at TeleTech is the opportunity for advancement. It seems some people are promoted right out of their training classes. Yet, this can be a "con" as well. There's a lot of inexperienced Supervisors that are expected to support their agents.

Cons

Agents usually know MORE than their immediate supervisors! It's difficult to lead a staff of supervisors when you'd rather work directly with the agents.

TTEC Response

Thank you for your feedback. We're glad you've noticed our efforts to open many opportunities for employees, specially those who are performing well on the job. Changing the culture hasn't been a smooth ride, but nothing great comes easy as you know. TeleTech is committed more than ever to listening to employees and having an open communication between them and management. It is also in our greatest interest to retain top talent and develop them, that is why we launched iAspire, to boost the careers of employees within the company. Thank you again for taking the time to write a review and we wish you successful years ahead!

5.0

Sep 2, 2016

Find out WHY we LOVE our Career!

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Work Family - Positive Workplace Culture - Support - Encouragement - Respectful Environment - Exciting - Career Opportunities - Never a Boring Day EVER - Challenging - Creative Solutions - Autonomous Opportunities

Cons

This may sound silly, but we would love to have some COLORFUL UMBRELLAS to enjoy while sitting outside :)

TTEC Response

Thanks for the 5 stars! Everything that you mentioned really is present in TeleTech. The culture, the workplace, the opportunities are endless. Let's ask Ken for those umbrellas shall we? :)

Viewing 25 - 26 of 26 Reviews

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