Is TTEC a good company to work for as a Client Operations Associate?

Client Operations Associate professionals working at TTEC have rated their employer with 3.2 out of 5 stars in 2,987 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Client Operations Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Client Operations Associate interview questions at TTEC .

Does TTEC pay Client Operations Associate employees well?

Client Operations Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 2,987 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Operations Associate salaries at TTEC.

How happy are Client Operations Associate professionals working at TTEC?

50% of Client Operations Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Client Operations Associate professionals have also rated TTEC with a 3.0 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2403) , Customer Service Representative (CSR) (816) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (120) , Customer Service (113) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 942 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 645 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 424 reviews)); "Culture is good and salalry also" ((in 229 reviews)); "Work environment is good and friendly" ((in 169 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 507 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 435 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "•Sometimes poor communication amongst colleagues." ((in 100 reviews))

TTEC Client Operations Associate reviews

3.2

50% would recommend to a friend

(2,987 total reviews)

Kenneth D. Tuchman

54% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,987 reviews)

Ratings by demographic groups

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Client Operations Associate employees have rated TTEC with 3.2 out of 5 stars, based on 2,987 company reviews on Glassdoor. This indicates that most Client Operations Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Client Operations Associate professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews

3.0

Mar 9, 2011

Call center work based on dealing with very frustrated customers.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

schedule consistency merit based raise metrics

Cons

long, boring hours. incompetent leadership

1.0

Dec 30, 2010

Good workers treated badly, high school all over, old equipment, bad chairs, low morale.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

If you are competent, you can get a job. If government contract, pay is good, otherwise not. A few good leaders, trainers. Work may not be demanding, but schedule is strict. Quality review is sometimes fair, sometimes nit-picky. Co-workers are usually friendly.

Cons

Team lead has incentive to be over-demanding. Bonus is often just out of reach because of tricks with quality review. Equipment is outdated, bad CRTs, poor audio quality, no limit on sound volume to protect worker. Expect some bad behavior from co-workers. Training and professional relationship is often set to lowest level of co-workers--disappointing if you are experienced and professional. I'm referring to a big temporary project, but I worked here before and things weren't much better.

3.0

Nov 7, 2010

It's alright thus far

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I am cyrrently in training and it seems to be going okay. I've noticed that there seems to be a lot of technical issues with the system they operate on.

Cons

I dont really like the fact that I had to spend around 175 dollars for a temporary job. I think it's a bit excessive.

Viewing 2980 - 2982 of 2,987 Reviews

Jobs at TTEC

Temp Quality Assurance Specialist

Quality Assurance Specialist

TTEC

TTEC Client Operations Associate reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Call center work based on dealing with very frustrated customers.

Good workers treated badly, high school all over, old equipment, bad chairs, low morale.

It's alright thus far

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