TP reviews

4.4

88% would recommend to a friend

(74,165 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,165 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

74K reviews
3.0
Feb 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Good on the job training for such a low paying position, was able to leave and have a decent experience to talk about with future employers.

Cons

Managers and supervisors were often promoted for the wrong reasons, such as conforming to horrid QA standards or kissing ass. You would imagine someone who works to change or improve systems would get noticed but this isn't the case.

3.0
Jan 28, 2010
Recommend
CEO approval
Business Outlook

Pros

They provide equal opportunities for employees to climb up the corporate ladder specially in the entry level position

Cons

Salary deductions are often times very suspicious. You always need to make sure the pay is right otherwise they get away with good money you worked for and are entitled to

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TP Response
8y
We appreciate your feedback and we see to it employees are provided the proper compensation and incentives so that they will be encouraged to work harder. Kindly share your feedback with us at http://bit.ly/TPHR-form. Rest assured, this will be dealt with and proper actions will be taken.
2.0
Jan 15, 2010
Recommend
CEO approval
Business Outlook

Pros

If you work fast and are able to assist customers in solving their technical issues for whichever company you have been subcontracted to work for by The Answer Group (TAG) then there are many opportunities to move up and fast. The working environment is very tense due to the high volume of incoming calls and the rush to fix their problems as soon as possible but your co-workers will be some of the nicest people you can meet and most likely in the same position as yourself working hard to earn a check and make it ahead in life.

Cons

The High volume of calls. Problems don't stop and the calls don't stop either. Dealing with irate and irrational people outside of the workforce causes enough stress even when you have the option to leave but having to withstand these attitudes on the phone while trying to help customers is an entirely band new level of tolerance to be gained. The work hours are also not the usual 9-5 Mon. - Fri. but rather 3 day 12 hour shifts on either side of the week. Scheduling which for the most part unless can be worked out for you is done by the luck of draw. Upper management is virtually untraceable and hard to find. Instead you will most interact with team leader's of the subset group you and fellow employees will enter to handle the incoming issue calls. These team leaders may or may not be great people but their salaries depend on the success or failures of their units so prepare to be pushed to the limit.

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