TP reviews

The nature of the job is demanding. People don't know how to use their computers a lot. You need a lot of patience, and a mindset of teaching people how to solve the problem. Happy customers = happy management. Sometimes you don't get along with a supervisor, but you just need to put your head down and work through it. Often the metrics for support agent performance were fairly stingy and restrictive.

Sometimes, people who shouldn't ever have any authority over anyone, do become supervisors; however, that seems to happen everywhere, and the manager I spoke to shifted me to another supervisor without objecting. The company failed to take advantage of some opportunities in employee management; we rarely found out when customer sent us thank you letters or e-mails, and employee suggestions seemed to vanish (despite supervisors telling me that they did review employee suggestions in their meetings).