TP reviews

4.4

88% would recommend to a friend

(74,180 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,180 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

74K reviews
3.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

The people you work with that are agents , mentors , supervisor , etc . Are great people . Besides the CCM(Call center managers) . The bonuses are great . IF YOU BONUS(a lot to get the bonus). You can move up quick .

Cons

Most of the workers relate to you . There are some really nice people that work there . You are grouped with 10-20 people maximum to one supervisor who's supervised by multiple managers . Teleperformance as a whole was contracted by AT&T and in customer service is the worse company to work with unless you work in corporate . It's very easy to get promoted as well as demoted . The turnover rate is very high and sometimes the pay was always tricky . The overtime process was horrible . You were drained talking to the most obnoxious people EVER ! They are always changing up procedures and claim it's "innovation". These are selfless , self centered , idiots .

2.0
Apr 15, 2015

Confusing and horrible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The check was nice and my training class peers were great!

Cons

The original job I was hired for ended up falling through, right after a supervisor came in and we have job security. Also, we had to pay for our multiple background checks and exams that we had to take. The call center manager stated it would take 90 days to get reimbursed, even though I had to immediately pay for these items before I got hired. The dress code was business casual, but I felt like I was in a club everyday. Some women thought if they put a cardigan on over their skin tight mini dress, it was business casual and appropriate to wear. They also had the matching platform 6 inch heels to go with their stripper outfits. The company is contracted by USAA! If my fellow military comrads knew how the place was ran and the people dressed they would definitely take their business elsewhere.

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