TP reviews

Firstly check what your wages are going to be we got lied too about our salary and weren't allowed to see a contract until after training. Training might I add they threaten to charge you for if you leave before 6month. Told we would get bonuses for certain things never seen one yet! Shifts don't expect to have a life! In constantly. The place is filthy even though the cleaners work their socks off. Staffs and a lot of senior staffs hygiene a lot to be desired! Oh and did I mention theft Lockers broken into money stolen? This place will employ anyone without asking for refrences. Also your watched constantly and spied on by senior staff on your break and their quite blatant about it. The people who are meant to help you and guide you aka quality just use that time just to blow their own trumpet rather than help you. The guide lines your calls have to be to are rediculous meaning you pretty much fail every call even though the customer is satisfied. All in all the place is dreadful people who work there are on the bottom and stuck and senior staff know this and like to keep it that way as if they are doing you a favour and you have no other choice. don't lower yourself to this place is rather shovel poop with my bare hands and I'd have a smile on my face doing it than work in this place.

Each week we were reminded that a cell phone or even a piece of paper on the call floor was immediate termination. We were told that if we couldn't pass the tests and quiz at the end of sessions that we were a waste of the trainers time and he would fire us. They have a system setup so that you are rated by the caller, your supervisor, the QA that listens to the calls to make sure you on script and by your team mates if you escalate a call because its out of your scope of assistance. The problem is, if customer calls and asks for help and its beyond your scope and they get angry you can get a write up. IF you transfer your call to superior to keep customer calm and the superior is having a bad day you can get written up for bothering them. If a QA thinks you didn't follow script ( even if customer was being unreasonable and cursing at you ) then you can get written up. IF you are "coached" as they put it on your bad habits or a complaint they don't do it somewhere discrete, they do it at the supervisors desk... which is seated right in the middle of the call center floor with other co-workers less than 5 feet away listening in. If you have to use the restroom you have to ask your supervisor and if he says yes it comes out of your break time. You have to ASK to go take a 2 minute break to go to restroom.