Parking space if you drive. Teleperformances problem to insufficient parking spaces was to relocate the office to where there is quite literally no nearby parking. Makes perfect sense
Disorganised. You'll here conflictong information on a regular basis, whether its in relation to agreed time off, internal policies, campaign specific policies, your day to day targets.
Chaotic management structure. It's impossible to know the heirarchy of the campaign and what the appropriate channels of reporting things are, because no one knows who is responsible for what (including the team leaders)
Promotes crisis management rather than being pro-active. Teleperformance tend to offer incentives when they're failing so horrifically they're likely to lose a campaign than be proactive and offer incentives to keep employees motivated. The incentives are often patronising and condescending in nature, better suited to a 5 year old with behaviour issues than actual adults.
Loves their "ESATS", this is purely a gimmick. I was involved in one of the larger ESAT reviews, and after offering an idea for incentives that was very popular when brought up, and was very cost efficient. It was ignored rather than discussed further. I think they do these ESAT's just so they can put a shiney badge on their website to make them look cooler
Terrible recruitment processes. My recruitment process to gain employment with Teleperformance was reasonable, althought it was clear that the person(s) hosting the interview clearly wasn't interested in the interview process, spent more time ticking boxes than talking and asking questions
Incompetent support teams (eg: HR/Payroll/Tech Support) You're pay is regularly wrong, though you're never sure whether its payroll's incompetence or your team leader (who's responsible for doing your timesheets) since its practically impossible to speak to payroll, and your TL's never available (or accepts liability for anything)
Communications (For a telecomms based business, you'd think they'd know how to communicate...) The campaign I work on has multiple conflicting policies regarding the same thing. So it is quite literally impossible to consistently keep up with quality.
Policies and procedures are draconian and mostly irrelevant. You will be working with a bunch of bureaucratic brain dead clowns as your management team. They're quick to patronise and lay blame without investigating the facts. For example, if you take a DPA query to your TL, and then fail the call on the grounds of DPA for following their advice, you're in a disciplinary meeting even though you've done the right thing.
Management clearly don't know what they're doing, or choose not to do their job. Team leaders (and higher up) obviously don't know the product, but the first line of reference is your team leader. You'd have more luck going to a gorilla and asking about quantum mechanics. When things do inevitibly go awry, such as a call escalating, every single team leader mystiously has a 'meeting' or is going on their lunch to avoid actually doing any work. Your monthly / quarterly / annual reviews are seldom done on time, and are half assed when they are done. All coaching they doesn't feel like coaching, often leaving you more confused than before you started the session. The follow up sessions is then often monitored on products that you wasn't initially coached on.
On the notes of training / coaching. There is a culture to bully / manage people out of the business rather than spend time developing them. I was promised a development plan on multiple occasions to help me progress my career, which never saw any fruition. Laziness or incompetence, Im not quite sure here.
Favouritism. Teleperformance doesn't do nepotism. To be "eligible" to apply for a promotion, you need to be in the most "awesome and perfect agent" category within the company, and to prove that Teleperformance doesn't commit nepotism, most of the people that are promoted aren't within that top bracket
Yes, this was actually said to me by an operations mananger... during an ESAT feedback session. Honestly, I would love to be on the same drugs as these people
