TP reviews

4.4

89% would recommend to a friend

(74,515 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,515 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

75K reviews
2.0
Jul 14, 2016
Recommend
CEO approval
Business Outlook

Pros

- Excellent training provided by clients - Fairly-priced vending machines - On a normal day, the work environment is rather relaxed - Achievable financial incentives for performance-based bonuses - A fair casual clothing policy - Access to a very good corporate perks system

Cons

- The "this is what it's like" speech in training is completely false. - Unprofessional senior staff (such as Team Leaders) - If you're not in the inner social circle then you're going to have a bad time! - Aren't fair when it comes to pay - overtime does not get paid for, their pay scales are deliberately complex, and the pay is significantly less than what should be expected - Atrocious holiday system - if you get them booked, they'll probably be deleted without you knowing (advice to current employees, take screenshot of holidays you take as I've had to rely on these several times!) - Poor team support from senior staff that can be at times contradictory - Regardless of how hard you work, you're utterly expendable and if there are clear agendas to get certain staff members dismissed - Extremely poor work/life balance. Despite being on 40 hours a week, your shifts will be different each week. Have a family gathering next month? You'll have to rely on the awful holiday system or the kindness of other staff members in order to ensure you can get it off. *I fear to provide my office location and job title, as TP may deduce who I am and single me out at work. *I have worked across two TP offices under several campaigns and my experiences above are true of both locations.

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TP Response
9y
Thank you for your review! Your opinion is very important to us. Please feel free to share your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry. Best regards!
5.0
Jul 13, 2016
Recommend
CEO approval
Business Outlook

Pros

The company leaders and advisors, leads and management work with you to get and keep your stats up and also to help you move up in the company. They are fun and loving. You'll love it there. There are always prize drawings and other fun things to keep moral up.

Cons

You have to keep on your toes and form good habits from the start, to keep your job.

avatar
TP Response
9y
Thank you for your review! Your opinion is very important to us. Please feel free to share your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry. Best regards!
2.0
Jul 13, 2016
Recommend
CEO approval
Business Outlook

Pros

overtime is available hopefully with the merger with AT&T there will be more overtime

Cons

security checks and supervisors who does not offer help to agents

avatar
TP Response
9y
Thank you for your review! Your opinion is very important to us. Please feel free to share your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry. Best regards!
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