Is TP a good company to work for?

TP has an overall rating of 4.4 out of 5, based on over 99,945 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 88% of employees would recommend working at TP to a friend and 83% have a positive outlook for the business. The best reviews about TP have been left by employees working as Analista , Operador De Telemarketing and Atendente De Call Center .

Does TP pay their employees well?

According to anonymously submitted Glassdoor reviews, TP employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at TP. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at TP?

88% of TP employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TP 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13820) , Customer Service Representative (CSR) (5124) , Customer Service Agent (2572) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1234) , Supervisor (1104) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (811) , Executive (776) , Operations Customer Expert 1 (690) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 2005 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1801 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1761 reviews)); "I am a more confident person having left the job and most of the training was good." ((in 1484 reviews)); "Good environment is good." ((in 1269 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3804 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2458 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "Bad managment and supervisor." ((in 507 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 387 reviews))

What are employees saying about TP layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TP layoffs and their outlook for job security at TP in 2026.

TP reviews

Compare reviews

4.4

88% would recommend to a friend

(74,027 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.3

Compensation and benefits

TP has an employee rating of 4.4 out of 5 stars, based on 74,027 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

74K reviews

1.0

Mar 12, 2021

I would rather get diagnosed with terminal cancer than work at this company again!!!

Trainee-csr

Recommend

CEO approval

Business Outlook

Pros

Two 15 minute breaks so you can take care of payroll and licensing type issues.

Cons

Warning!! This job should come with a disclaimer like cigarettes, " This company will be bad for you health" Poor Equipment, sometimes never fixed Very poor and unorganized training No HR support and you sink or swim Very little communication from managers for days on end You will be frustrated all the time A new work from home concept of Ghosting is rampant Very highly qualified agents and employees just disappear Take my word, and you will thank me a thousand times to avoid this company. You WILL most likely have payroll issues. Very Poor Benefits, if any. You will work on projects with other large well known, successful companies, but make less, less benefits and poor management, might as well work for the "real" companies and make better money and benefits. Why drive a car with 3 wheels when you can have 4?

TP Response

1y

We care deeply about our people and apologize for not meeting your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

1.0

Jul 15, 2024

This is NOT a Customer Service role! This is a Government Universal Credit.

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Finding out through personal research prior to starting and withdrawing my application on the basis that they were not open about the role. I found it misleading and underhand. Reviews from employees also confirm this dirty recruitment tactic, that it is not until you start your training/employment that it becomes apparent this is not a customer service role. Although the role will require a similar skill base, it will also require a lot more.

Cons

Read the reviews on Indeed.com or search "Teleperformance - DWP work reviews". They are horrendous. NOT a customer service role! Definition of customer: a person who buys goods or services from a shop or business. This is a government benefits role. The level of abusive/aggressive/suicide threatening callers is very high, according to reviews. Only 5% of this companies clients are Govenment, so the glowing reviews I read, related to the corporate customer service roles. You have to search hard for reviews on this role with the DWP as a government (DWP) representative. Teleperformance justify calling it "Customer service" as they have changed the definition. Email confirmation has them defining a customer as anyone who uses a good or service, when in fact it is anyone who buys a good or service. It has left me with a very negative view of this company that they are not honest when recruiting.

1.0

Mar 27, 2023

DON'T WORK HERE

Medicare sales agent

Recommend

CEO approval

Business Outlook

Pros

I can't think of any, and I mean that

Cons

Mgmt, supervisors have very unrealistic expectations, love to punish, not much direction but alot of pressure.

TP Response

3y

We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Viewing 58 - 60 of 74,027 Reviews

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I would rather get diagnosed with terminal cancer than work at this company again!!!

This is NOT a Customer Service role! This is a Government Universal Credit.

DON'T WORK HERE

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