Is TP a good company to work for as a Operations Customer Expert I?

Operations Customer Expert I professionals working at TP have rated their employer with 4.6 out of 5 stars in 1,096 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Operations Customer Expert I Jobs at TP now and start preparing for your job interview by browsing frequently asked Operations Customer Expert I interview questions at TP .

Does TP pay Operations Customer Expert I employees well?

Operations Customer Expert I professionals rate their compensation and benefits at TP with 4.4 out of 5 stars based on 1,096 anonymously submitted employee reviews. This is 2.3% better than the company average rating for salary and benefits. Find out more about Operations Customer Expert I salaries at TP.

How happy are Operations Customer Expert I professionals working at TP?

94% of Operations Customer Expert I employees at TP would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Operations Customer Expert I professionals have also rated TP with a 4.4 rating for work-life-balance, 4.7 rating for diversity and inclusion, 4.6 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13878) , Customer Service Representative (CSR) (5149) , Customer Service Agent (2589) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1256) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

TP Operations Customer Expert I reviews

4.6

94% would recommend to a friend

(1,096 total reviews)

Jorge Amar

98% approve of CEO

86% positive business outlook

Ratings by demographic groups

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Operations Customer Expert employees have rated TP with 4.6 out of 5 stars, based on 1,096 company reviews on Glassdoor. This indicates that most Operations Customer Expert professionals have an excellent working experience there. TP is rated 24% above average by Operations Customer Expert professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

1K reviews

5.0

Jun 17, 2026

Great growth opportunities, but adapt to new tools quickly necessary

Operations customer expert i

Recommend

CEO approval

Business Outlook

Pros

Employment Growth Opportunities Work/Life Balance Compensation & Benefits

Cons

Honestly the only downside I feel anyone would or does have tends to be that you will be needing to quickly learn or develop your knowledge of using new tools and integrating ai to keep up with today's ever changing technology. This aspect is a plus for me but I feel others may benefit from knowing this is a challenge for some. But if this is not an issue for you I would recommend this company 100%. From the application process to hiring process to being an active employee for 2+ years now this has been the greatest employer I have ever had!

TP Response

1w

We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.

5.0

Jun 17, 2026

Great company with annoying system issues

Operations customer expert i

Recommend

CEO approval

Business Outlook

Pros

TP USA is a great company to work for. I have been here 23+ years.

Cons

System issues are very annoying,

4.0

Jun 17, 2026

Strong salary and benefits, but safety and training needs attention

Operations customer expert 1

Recommend

CEO approval

Business Outlook

Pros

Teleperformance Philippines in Davao offers a competitive salary package compared to many other BPO companies in the area. The equipment and facilities at the main site are generally reliable and well-maintained, which helps employees perform their duties efficiently. The company also provides free meals on weekends for employees who are scheduled to work, which is a valuable benefit. Additionally, the workplace promotes an inclusive environment, and the building is kept clean and organized, contributing to a comfortable working atmosphere.

Cons

One area that could be improved is the training program. A more structured and organized training system would help trainees gain a deeper understanding of the products and services they will support, allowing them to transition more confidently into production. The company should also place greater emphasis on employee safety. Following the recent earthquake, there were visible cracks and damages in parts of the building. While business continuity is important, ensuring the safety and well-being of employees should be the top priority, especially during potential aftershocks and other safety-related situations.

TP Response

2w

Hi there. We appreciate you dropping by to provide your feedback.

Viewing 34 - 36 of 1,096 Reviews

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TP Operations Customer Expert I reviews

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Great growth opportunities, but adapt to new tools quickly necessary

Great company with annoying system issues

Strong salary and benefits, but safety and training needs attention

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