Is TP a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at TP have rated their employer with 3.2 out of 5 stars in 129 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at TP .

Does TP pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at TP with 3.1 out of 5 stars based on 129 anonymously submitted employee reviews. This is 32.4% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries and benefits at TP .

How happy are Inbound Technical Support professionals working at TP?

30% of Inbound Technical Support employees at TP would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Inbound Technical Support professionals have also rated TP with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.5 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13826) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1467) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (928) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"(in 819 reviews) "It's good and has work from home" (in 737 reviews)" ((in 1987 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1800 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1780 reviews)); "The trainings are good and allow us to be fully operational when the work starts." ((in 1488 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1242 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3792 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2456 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1510 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 358 reviews)); "Poor communication and lack of support" ((in 285 reviews))

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TP

TP Inbound Technical Support reviews

3.2

30% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

27% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

2.6

Senior management

2.5

Culture & values

Inbound Technical Support employees have rated TP with 3.2 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

129 reviews

5.0

Mar 18, 2024

NICE WORKING ENVIRONMENT

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

Everything is nice! Training is provided for a month. Trainers are very positive and so encouraging. Colleagues are nice and helpful (depends on your group of intake) seniors are friendly too! Very open to talk, diverse background and resourceful. Just make sure u do your job and thats it. Fast paced job, which i love it so much! Great working environment for fresh graduates and goodluck with applying :D

Cons

The building is quite old haha and high KPIs to reach

TP Response

Thank you for your candid review and honest feedback. If you have any further comments or concerns, you can always reach out to us at http://bit.ly/TPHR-newform on our website. All the best and have a nice day.

3.0

Jan 25, 2024

You don´t need to be too good to the company

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

good training and office location and bounce

Cons

toxic management from TL through OM till DIR

TP Response

Hello, we are happy to know that you make the most from our training programs and offices :) Best regards.

1.0

Jan 19, 2024

Poor management

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote working, training was good

Cons

Very poor coms, poor management and HR mess up salary payment regularly

TP Response

Thank you for taking the time to review Teleperformance, we are sorry to hear of your personal experience at TP. We value your feedback and are always looking to continuously improve. If you are willing to share further feedback using this link we would greatly appreciate it - https://forms.office.com/r/qU6NHq8CHN

Viewing 13 - 15 of 129 Reviews

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NICE WORKING ENVIRONMENT

You don´t need to be too good to the company

Poor management

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