TP Client Associate reviews

4.2

85% would recommend to a friend

(17,154 total reviews)

Jorge Amar

94% approve of CEO

79% positive business outlook

Client Associate employees have rated TP with 4.2 out of 5 stars, based on 17,154 company reviews on Glassdoor. This indicates that most Client Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Associate professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

17K reviews
1.0
Apr 22, 2016
Recommend
CEO approval
Business Outlook

Pros

It looks good on a resume for a real job. They will hire literally anyone off the street.

Cons

The benefits are poor You'll be SEVERELY underpaid. They started hiring at $10.50 an hour 8 years ago and have yet to increase the pay. Management is a joke, they don't give a crap about you as a person, only about your stats. Negative re-enforcement is used more than any other tactic. You'll have to work nights and at least one weekend day with no exceptions, even if you are absolutely unable to. You'll get screwed out of money. No one above you cares, ESPECIALLY HR. I had an HR issue, went in to speak with our HR rep, was told she wasn't in. Spoke to my manager who called to HR and what do you know? She was in. You'll have back to back calls your entire shift and if there's any amount of availability, they'll start sending people home early (it sounds awesome, but your paycheck will disagree with you). You aren't allowed to have your phone out, which is fine, but they make you leave it in your car, so if there's an emergency and you need to get a hold of a family member, good luck. They have a full time security guard that will pat you down for cell phones, pens and pencils, paper, and even Chapstick. If you're sick, you have to call off for 6 days in a row AND have a doctor's excuse or you'll get 6 points, which can lead to termination. And, of course, there's no sick time, so that's 6 days worth of pay you're being forced to miss out on just so you don't get the points on your record. So either you come to work sick and get everyone else sick or you miss out on 6 days of pay.

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TP Response
10y
Hi, we are sorry to hear that your time with us wasn't that fun, but we are working very hard every day to improve our work environment to be a very productive and enjoyable place at the same time. If you wish to share with us your concerns, please feel free to write us through filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
1.0
Apr 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Salary is a pro- the fact that you can actually be a nice customer service rep if you are tired of unfriendly ones. Calls are monitored to provide some quality

Cons

Very fickle company. They say if you promise a customer to resolve their situation, then keep that promise but if the next day you are not scheduled, if you call in with just customer # , you are breaking rules. No job is safe- supervisor , reps or any job. They are fickle and you can be gone in a second

avatar
TP Response
10y
Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
3.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Nice facility, management tried to motivate and support the best they could

Cons

Hours can be poor for new hires, bonus are getting eliminated, upper management only sees numbers not people.

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TP Response
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!
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