TD reviews

My particular team suffered from horrible management which really prevented me from enjoying my time there. This may not be the case for the whole company.

Hours of operation: 7:30am - 8pm Mon-Fri, Sat 7:30am - 6pm and Sun from 11am-4pm with 10 employees (including store manager who is never scheduled to be in the store. Also includes 3 Part time employees). So really the store is opened over 80 hrs per week with only 10 employees. I'd like to see regional try to make that schedule work! I feel like I have sold my life, I live at my job. The stores are severely understaffed but nobody seems to notice than the overworked tellers and customer service rep. Tellers have to stand most of the day as there are only 2 chairs for tellers. The coin machine is a disaster. It works fine but customers still complain that they are shorted, changing the bags and lugging them to the vault is an absolute nightmare. Customer service reps have to also be tellers and tellers also have to be customer service reps at times when the skeleton schedule that we are able to make doesn't work. Only 1 employee can be on vacation at a time because of the lack of staffing. What if 2 people share the same birthday and wants to get off or something? There's even 1 store I worked at where no one is allowed to take Christmas off! Most store managers do no work. The only thing store managers are good for is to take complaints from customers who wants to go above the supervisor on duty, in which case the manager still has to go back to the supervisor on duty because they don't know anything about operations. The head teller and the assistant head teller are constantly stressed out.