T-Mobile reviews

3.6

62% would recommend to a friend

(23,129 total reviews)
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Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Jun 19, 2008
Recommend
CEO approval
Business Outlook

Pros

The company overall has good policies, they believe in work life balance and flexible schedules. The company as a whole does a good job recognizing strong performers and it seems that there are many opportunities for advancement especially when you start in an entry level position either with Customer service or Engineering

Cons

Not all managers apply company policy the same way. It's very much dependent upon your direct manager how good it is as a place to work. The company has a very high turnover rate so it's not uncommon to be in a meeting with 3 months on the job and be the most senior person in the room.

4.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

T-Mobile is one of the best places to work in the city I live in. Whenever someone asks me where I work I take great pride in telling them. They do a great job with letting you know when they are proud of the work you do. The leadership is great and always there to help you whenever you need it and however you need it. The pay is great, and they regularly look at statistics of other similar companies in the area to make sure they have competitive pay and give us raises accordingly. T-Mobile is a pay for performance company, so your hourly rate as well as bonuses solely depend on how much effort you put into the job. At your peak, you could be making upwards of 800-1100 a month extra above your hourly pay just for the various bonuses and incentives surrounding performance. They have a "best place to work" committee and take suggestions extremely seriously and in most cases you will see a change based on feedback very quickly from small things like can openers in the lunch room to big things like serenity rooms and holidays off. Most recently, almost every holiday we get off.

Cons

The job itself is not so fun. Dealing with angry customers and being on phone calls just about all day is strenuous and tiring. T-Mobile knows this, and throws money at us to stay. At times, T-Mobile does have its "corporate" attitude towards some things as far as being extremely picky with the smallest things. A lot of the time things are done or decisions are made without having any kind of why behind the what. One goal or aspiration is "leaders coach and develop leaders," but when you try to voice your opinion about things that arent working, or give constructive critcism its more looked at as complaining than criticism. You cant say anything negative without it showing up on your review and losing you money. You have to be a different person at work than in normal life. You must always be "gung-ho" T-Mobile otherwise you will never move up in the company.

3.0
Jun 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Salary is good, large growth opportunity

Cons

Company structure could be improved

Viewing 23113 - 23115 of 23,129 Reviews

Glassdoor has 24,504 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.