T-Mobile reviews

3.6

62% would recommend to a friend

(23,186 total reviews)
avatar

Srini Gopalan

50% approve of CEO

52% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
3.0
Dec 30, 2010

Not all bad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Phone discount used to be great. Health ins was above average Pay is good compared with industry norm Time off was easy to obtain

Cons

Poor communication, redundancy of projects, ridiculous timelines, project managers that can't project manage. Phone Engineering side of the house unwilling to listen to other ideas

1.0
Dec 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Unfortunately, there is not much I can think of for a Pro. My peer team was helpful when I needed support. Mainly, because they had gone through being a new leader at T-Mobile and they knew first hand how taxing that experience is.

Cons

Poor training, actually there was no real training for leaders. Their network was constantly having outages. It was my responsibility to report the outages, where is Engineering/Network Ops and why are they not doing this? Calling into Customer Service is very discouraging for associates (which rely on CS for everything) and for our customers. One call into Customer Service will get your problem solved. The other call into Customer Service for the same problem, and you will get told that they can not help you. I had my own associates coaching to pass our customers off and not take care of their problems. That did not mesh with my ethics and values as it relates to customer service.

1.0
Dec 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Paid time off Remodeled facility Training dept does its best to prepare new reps Phone discount plan--watch out for tax implications

Cons

Micromanagement, even of top reps Poor decision-making by senior management Employees not treated as if they are valued Poor salary for a sales position, which is what it really is Employees not given information/training needed to do the job

Viewing 22750 - 22752 of 23,186 Reviews

Glassdoor has 24,568 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.