T-Mobile reviews

Upper management hire from outside instead of promoting within. They promote only if you are a suck up or part of the click. Favoritism. Bullying. Harassment in the workplace. Unethical behavior. Colluding with vendors for kick backs. Lazy tenure employees. Upper management doesn't care about improving processes or operational efficiencies if it wasn't their idea. If you are not liked by the reporting manager they will bad mouth you to upper management and run you out. They put employees on Performance Improvement Programs to create fear in the employee and have more control over the employee. If you go to HR for help, they do not follow up. They do not care. They are there for the company not the employees. Calling the ethics hotline is also pointless. nothing gets resolved. Defamation of character when the employee leaves the company.

The metrics they use in the call center are a nightmare. If, by some miracle, you can balance a window of 2-3 minutes per call versus making sure the customer doesn't call back within 48 hours, then you are a better person than me. And if you can't, you're out. Needless to say, it creates a bit of a revolving door employee-wise because of these two metrics at war with one another. Some claim to be able to do it, but can't (won't) give you any working advice on how. I also wasn't a fan of my work schedule changing every six months. I'm sure it's fine if you just have yourself to worry about, but if you have a spouse or a significant other who also works, then it creates chaos.