T-Mobile reviews

Internal communication/transparency sucks Execs don't care about the little guy Broken promises and trust from mgmt Understaffed in many lines of business so frontline customer care is stretched thin and overworked

-Average to below average salary. -No monthly commissions paid whatsoever until you were at 40%+ quota achievement (on a quota of 55+ new lines & activations every month). You could have a month where you brought in 15+ new customers for them potentially for life and do all the work to transition them over and then be paid $0.00 for those efforts. -No commissions paid whatsoever for any phones & equipment that you sold through T-Mobile as part of & tied to the deal. Even in a scenario where you say, brought in 120+ new lines + phones, you won't receive a penny for your phone sales. -A piece of your "overall compensation package" is tied to another third party company called Runzheimer that is supposed to be tracking & recouping you for miles driven to and from meetings. Runzheimer includes some pretty stringent requirements that can easily result in you not getting paid and can even result in them withdrawing money from your personal banking account (this absolutely blew my mind). -T-Mobile is a RETAIL minded & oriented company through and through. I think they're trying (at least hope they're trying) to grow the actual BUSINESS channel of their sales organization because there's very limited growth to be sustained in the muck & grind of the daily back and forth switching of retail consumer customers with the other carriers but T-Mobile is doing a pretty bad job. -Retail stores are actually pretty much always a piece of one's job and a sale too as reps get assigned retail stores that send them leads of people coming in & asking about service or other scenarios they're able to flesh out. Management is extremely dicey as to who they assign these stores to and what that protocol looks like. -The great price & value that you're often able to lure potential customers in with is often largely or completed negated after factoring in the pretty high prices T-Mobile tacks on for up front and / or monthly phone costs. -Worst managerial environment I've ever been in. Pretty much 3 "local" managers that in one way or another, between the 3 of them, ALWAYS have something to say, something you should have read, a new requirement coming, etc... All while over-achieving quota + keeping existing customers happy. -I worked for T-Mobile for 1.5 years and quota went up 3+ times. The announcement was usually masked in the middle of a pontificating e-mail. -Worst managerial environment I've ever been in or experienced in terms of "playing favorites" and "double talk" -- saying XYZ were the requirements & parameters of your job and then changing them or even denying them). -Coming from someone who likes to think of themselves as someone that's a good mix of hard work and fun, T-Mobile is the worst of companies boasting a lax environment as pretty much all of the time that I spent in the office included mostly nothing but football catches, organizations of softball leagues, comparisons of home improvement projects, and pretty much the usual -- any avoidance of picking up the phone and cold calling an actual decision maker at an actual business. -WORST & ONLY experience that I've ever had with an HR department after contacting them over being told that a 120+ line prospect that I had been working for 3 months had suddenly texted his company's info to move forward to another rep, completely violating the codes of conduct and rules of engagement. After documenting all of this, I was actually told by the top of the 3 managers that having everything document in Salesforce "didn't f'ing matter" (although Salesforce documentation was topic of more scolding, pontificating e-mails in other months when quota was 200%+ and there had to be something). Documented everything, even reached out to John Legere, the seemingly always available, crock pot cooking, "Batman of wireless"... And he didn't have a single word to say to me. I was fired 2-3 months after going to HR.