T-Mobile reviews

3.6

62% would recommend to a friend

(23,138 total reviews)
avatar

Srini Gopalan

51% approve of CEO

51% positive business outlook

T-Mobile has an employee rating of 3.6 out of 5 stars, based on 23,138 company reviews on Glassdoor which indicates that most employees have a good working experience there. The T-Mobile employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

23K reviews
1.0
Aug 3, 2009
Recommend
CEO approval
Business Outlook

Pros

The benefits are good and in times of uncertainty it is nice to have a regular paycheck while some of my friends and family are struggling.

Cons

The loss of key leaders over the last has had a negative impact on morale and the desire to support the company. The leaders who left were able to get the best out of their teams, had a vision, and helped the executive leadership stay grounded and do what was right. Turnover can be a good thing, however the wrong people left. My peer group is proactively in looking for outside opportunities as the business continues to spiral downward, benefits are cut, and management looks the other way as the values are not followed. Lack of trust, trickery, and hidden agendas by senior management looking to save their own jobs is normal.

1.0
Dec 9, 2008
Recommend
CEO approval
Business Outlook

Pros

Opportunity to work for a wireless company and the reach that comes from working for a global telecom. Presents a great environment and a family-friendly, "fun" atmosphere that matches the ad campaigns and signage in retail stores. A friendly place to be and not hard to stick around. T-Mobile does a nice job ensuring that workers are fairly compensated and that there are adequate numbers of team members to do the job available. In addition, the company has a progressive community support program and makes and effort to participate in the communities it serves. T-Mobile is a good corporate citizen.

Cons

Some of the very values used to promote individuality and success at T-Mobile are also used to enforce conformity and small-mindedness at the same company. It can be very hard to succeed when it becomes evident that the "friendliness" is not actually a vehicle for success. There is too much bureaucracy for the size of the company, and it's often difficult to determine how to get a project funded or move anything forward. T-Mobile is a very political place, which is a benefit when you are in favor and a severe career-limiting factor when you are not in favor. Lastly, the performance management process is flat-out broken, with the value of "blue chips" changing from department to department and from quarter to quarter. The place is not built for the future, but for next week.

1.0
Feb 10, 2024

BEWARE

Recommend
CEO approval
Business Outlook

Pros

Decent benefits. Discounted Phone. That is all.

Cons

The worst place. The worst culture. the worst leadership. From the sales director to the managers, the place is a festering place for support, opportunity, and earning money. The place has an office culture of "being in the right crowd" for making sales happen. Most of the managers are in cahoots with "selling". The methods are sketchy and suspicious in how sales leads and territories are issued. Nothing there it what it seems. Be careful with anyone as everyone is reluctant in helping each other.

Viewing 49 - 51 of 23,138 Reviews

Glassdoor has 24,513 T-Mobile reviews submitted anonymously by T-Mobile employees. Read employee reviews and ratings on Glassdoor to decide if T-Mobile is right for you.