The corporate structure of this company is a nightmare. Most of the upper management team have been with the company for years; which breeds an extremely hostile environment for those not part of the clique that will turn on you in the blink of an eye and either intimidate you until you quit or fire you based on a policy that they created to get rid of you! Forget about Human Resources... If you make a formal complaint about a District or Regional manager you will be FIRED within a month.
Store managers are on their own. Policies are unclear and unfocused and constantly changing. Some managers get away with murder and are allowed to use some pretty questionable practices in order to prevent customers from making returns which ultimately affects the monthly sales goals. Other managers are under a microscope for no valid reason. It all comes down to wether or not the District Manager feels threatened by you professionally. If you are seen as a threat or don't let upper management walk all over you BEWARE!
Part time brand ambassadors are used until they burn out or become frustrated by high sales goals and limited hours available. Full Time Brand Ambassadors and Store Management work most of the time and usually alone for 4+ hours at a time.
Besides these major issues Swarovski has let the quality of their jewelry and crystal living take a nose dive. Repairs are constantly being brought to stores. Some of our best clients are in once or twice a week with a repair. It's not just the jewelry that is falling apart more frequently but even the quite expensive large crystal figures arrive to the stores in pieces or will fall apart while sitting on the sales floor! Swarovski thinks that is a LUXURY EXPERIENCE!
